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Forms and Form Data

Form

Description

A form is a skeleton to store structured FormData.

FormData

FormData is stored as a type of structured message. FormData can be stored as an activity or as conversation or channel data. It is contextual to the action of the actor whether actor pushes this as an activity, channel data or as conversation data. The context is provided in the table below:

Type

Description

Conversation Data

Conversation Data is a set of dynamic key-value pairs that any agent or 3rd party application may use to get, set, or update some information for an active Conversation object. For details, see possible use cases of conversation data.

Channel Data

The data of the channel type opted by the customer for conversing with the agent. Channel data is unique for every channel. For details, see channel data object.

Activities

See CX Activities for details.

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