Expertflow CX Objects

This object contains properties of the role a participant can assume.

ParticipantRole

This object contains the .

ComponentType

This object contains the attributes of the Channel object. The channel object represents a specific channel e.g. whatsapp, facebook etc.

Channel

This object contains properties of the user/participant. 

Participant

This object contains the channel related data.

channelData

This enum contains the possible values of carouselMessageType.

carouselMessageType - Enum

This object contains agent information, agent state, and agent's MRD states.

AgentPresence

This object contains the .

component

This object contains agent information

Agent (will be renamed to CCUser)

This object contains the attributes of the channel configuration object. It represents configurations related to a particular channel.

ChannelConfig

This object contains properties of the conversation participant. 

conversationParticipant

This object contains the data of the tenants managed through Keycloak.

Tenant

This object contains the attributes of the channel type object. 

ChannelType

It is a dynamic object that can be modified by the admin. By default, it contains four attributes id, firstName, isAnoymous and additionalDetail given as follows.  It can be sent as null or customer information can also be sent by 3rd party.

customer

This object contains properties related to the state of the channel session.

channelSessionState

This object contains properties of the conversation participant. 

Channel Connector

This object contains properties of the participant type.

ParticipantType