Expertflow CX Objects | Expertflow CX

Title	Description	Object Name
(4.9) ChannelConfig	This object contains the attributes of the channel configuration object. It represents configurations related to a particular channel.	ChannelConfig
(4.9) carouselMessageType	This enum contains the possible values of carouselMessageType.	carouselMessageType - Enum
(4.9) Channel	This object contains the attributes of the Channel object. The channel object represents a specific channel e.g. whatsapp, facebook etc.	Channel
(4.9) component	This object contains the .	component
(4.9) ComponentType	This object contains the .	ComponentType
(4.9) CC User	This object contains agent information	Agent (will be renamed to CCUser)
(4.9) Tenant	This object contains the data of the tenants managed through Keycloak.	Tenant
(4.9) AgentPresence	This object contains agent information, agent state, and agent's MRD states.	AgentPresence
(4.9) ParticipantType	This object contains properties of the participant type.	ParticipantType
(4.9) ParticipantRole	This object contains properties of the role a participant can assume.	ParticipantRole
(4.9) channelData	This object contains the channel related data.	channelData
(4.9) customer object	It is a dynamic object that can be modified by the admin. By default, it contains four attributes id, firstName, isAnoymous and additionalDetail given as follows. It can be sent as`null`or customer information can also be sent by 3rd party.	customer
(4.9) ChannelType	This object contains the attributes of the channel type object.	ChannelType
(4.9) conversationParticipant	This object contains properties of the conversation participant.	conversationParticipant
(4.9) channelSessionState	This object contains properties related to the state of the channel session.	channelSessionState
(4.9) Participant	This object contains properties of the user/participant.	Participant
(4.9) ChannelConnector	This object contains properties of the conversation participant.	Channel Connector