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Expertflow Website
Public APIs
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Main
Release Notes
User Guides
Hybrid Chat Agent Guide
Hybrid Chat Supervisor Guide
Chat Solution Translations
Agent Gadget Translation
Customer Gadget Translation
Knowledgebase Translation
Deploying Reports on CUIC
Knowledge Base User Guide
MRE User Guide
HC Backup and Restore from Legacy to New Architecture
Upgrade Guide from Legacy Architecture to New Architecture
Agent Platforms
Cisco Contact Center Integration
Deploying Finesse Gadget
MS Dynamics CRM integration
Hybrid Chat Configurations within Unified Service Desk
Media Channels
Web-chat
Javascript API
SMS
SMPP SMS Integration
Twilio SMS Integration
360Dialog Integration Guide
Viber
Facebook
WebRTC Video
Customer Channel API
Facebook Page Comments
Twitter Direct Messaging Deployment Guide
WhatsApp
Digital Channels
Rich Media Messaging
Bots
Rasa
Training with RasaX
Component Compability Matrix
Dialogflow
Chatbot API
Reports
(3.15) Agent Availability for Chat Report
Chat Volume By Queue
Hybrid Chat Reporting Database Schema
Agent Chat Leg Detail Report
Agent Chat Productivity by Queue
Agent Chat Productivity by Channel
Chat Volume By Channel
Chat Volume By Bot
Docker-based Deployment
Environment Configurations
Agent Gadget Environment Variables
Bot Connector Configuration Guide
Bot Front Configuration Guide
Comm Server Environment Variables
Chat Environment Variables
CS Reporting Connector Environment Variables
Database Connector Environment Variables
ECM Front End Environment Variables
ECM Service Environment Variables
File Engine Environment Variables
Knowledgebase UI Environment Variables
Minio Environment Variables
Mongo Environment Variables
Guide for Reporting Connector
Setup Docker Engine on Centos Offline
Set-up proxy settings in CentOS and Docker Installation
Change default port of Hybrid Chat
HybridChat Offline Deployment Guide
Upgrade Guide
HC Backup and Restore
Migration Procedure
Security and Compliance
PCI DSS Compliance
(3.15 4) WCAG Compliance
Solution Components
Channel Manager
SMS Connector APIs Documentation
Routing Engine
MRE Architecture & Communication Flow
How Estimated Wait Time Works
Priority Routing
Priority Routing Integration with CRM
Media Routing API
Agent and Task States
MRE Environment Variables
MRE-Microservice Environment Variables
MRE-UI Environment Variables
Hybrid Chat Deployment
Solution Prerequisites
High Availability with Redundant Deployment
Failover Scenarios - High Availability
MongoDB ReplicaSet Configuration
Applying TLS Certificates
Business Calendars for Hybrid Chat
Windows-based Deployment
Solution Prerequisites for Windows Deployment
Hybrid Chat Configurations
Customer Gadget Configurations on Windows
Database Connector Configurations
Ecm Frontend Configurations
EABC Configurations
Bot Connector Configurations
Agent Gadget Configurations
Apache Tomcat Configurations
File Engine Configurations
Communication Server Configurations
Chat Server Configurations
Mre Frontend Configurations
Mre Configurations
Mre Microservice Configurations
Reporting Connector Configurations
UMM Configurations
Installation
Hybrid Chat Windows Services
Install Hybrid Chat Core on Windows
Windows Deployment Port Mapping
Install Customer Gadget on Windows
NGINX Reverse Proxy Installation for Windows
Upgrade from 3.10.2 to 3.15
Add License Key
TURN Server Deployment Guide
Integrate Agent Chat Gadget in Dynamics CRM CIF
Agent Gadget Android App Installation Guide
Deployment on Windows using Docker Desktop
Feasibility Report on HC deployment on Docker Desktop
Prometheus/ Grafana Deployment
Adding Grafana Dashboards
Adding Grafana Dashboards v Currently Published
Exporting PIDs of Docker Container
Exporting AcitveMQ stats by Telegraf
Grafana Monitoring Dashboard
Keycloak Integration with Grafana
Prometheus Metrics Hybrid Chat
Prometheus/ Grafana Alerts
System Limitations
Unexpected Scenarios
API Reference
Agent API
Agent List API
Hybrid Chat APIs
Troubleshooting and Maintenance
Docker issues with Firewalld
Firewall Integration for Deployment
Articulate Bot Integration with HA Solution
Portainer
Change Docker default directory
Load Balancer Administration Interface
efutils
Docker Logs Retention
Extend MongoDB Memory Limit
Reporting Connector & Reporting Database
Demo Environment
Hybrid Chat lab details
Hybrid Chat demo script
Bot Training Data
FAQs
Conversation Message Object
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List of Open-source Software
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