-
Hybrid Chat Agent Guide -
Hybrid Chat Supervisor Guide A user logs in to the Hybrid Chat Agent gadget as Supervisor to monitor team performance and assist agents.
-
Chat Solution Translations -
Deploying Reports on CUIC -
Knowledge Base User Guide -
MRE User Guide This guide covers the concept of Precision Queue, its contributing elements, and how to configure them. MRE triggers (getting newly created agents from UMM, new configuration application in MRE, task selection triggers in MRE) and limitations of MRE (MRE, Mre Microservice & Mre UI).
-
HC Backup and Restore from Legacy to New Architecture -
Upgrade Guide from Legacy Architecture to New Architecture
