Use this reference to verify technical capacity and compliance for RFP submissions and system design.
Technical Boundaries
|
Metric |
Current Capacity (v5.0) |
Upcoming (Q3 Roadmap) |
|---|---|---|
|
Max Concurrent Chats |
5,000 per Cluster |
10,000 per Cluster |
|
Max Agents per Tenant |
1,000 |
2,500 |
|
Media Storage Retention |
90 Days (Standard) |
Configurable up to 2 Years |
|
API Rate Limit |
100 requests/sec |
250 requests/sec |
Compliance & Security Standards
|
Standard |
Status |
Notes |
|---|---|---|
|
GDPR |
Compliant |
Data residency in EU regions is supported. |
|
SOC2 Type II |
Certified |
Annual audit report available upon request. |
|
HIPAA |
Compliant |
PHI encryption at rest and in transit. |
|
PCI-DSS |
Compliant |
Secure IVR and tokenization for payments. |