Use this reference to understand the functional differences between ExpertFlow CX SaaS (Multi-tenant) and On-Prem (Single-tenant) deployment models.
|
Feature Area |
SaaS (Multi-tenant) |
On-Prem (Single-tenant) |
|---|---|---|
|
Infrastructure Mgmt |
Managed by ExpertFlow / Host |
Managed by Customer |
|
Updates & Patches |
Automatic (Rolling) |
Manual / Scheduled |
|
Data Residency |
EU/US/Regional Clusters |
Local Server / Private Cloud |
|
Custom Integration |
Webhooks / API-first |
Deep System Access / Custom DB |
|
Scalability |
Horizontal (Auto-scaling) |
Manual Provisioning |