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User Manual for Fresh Deployment

In case of private FQDNs, you need to register the IP and FQDN in the hosts file located in drivers/etc directory of local machine/system

Pre-requisite: Fresh Deployment for EF Data Platform https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/772243470/EF+Data+Platform+Deployment?atlOrigin=eyJpIjoiOWQyZjRjZjg0NDI1NGUyMmIzZGExNGI5NTA2YjBiYTIiLCJwIjoiYyJ9

Once the pod is up (after 1 minute), access the Data Platform UI using the allocated FQDN and login using admin.

image-20250806-115822.png
Figure 01. Data Platform UI with pipelines paused on fresh deployment


Initially, pipelines will be turned off (slider) as shown in figure 01, turn on the pipelines as per the following order

  1. Forms https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/667549715/Forms+Data+Pipeline?atlOrigin=eyJpIjoiNWJlNGE4ZGEzNjBiNDMyOGIwMWU0OTg2MDlhMThlYjkiLCJwIjoiYyJ9

  2. Teams https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/777748558/Teams+Data+Pipeline?atlOrigin=eyJpIjoiYWZhMzAyNzc5Mjg4NGJiYWI3YTljNzI3ODA5NmVmN2UiLCJwIjoiYyJ9

QM and Campaigns are dependent on Forms and Teams pipeline

  1. For QM

    1. Quality_Management https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/1108279299/QM+Data+Pipeline?atlOrigin=eyJpIjoiZDBmYWM0MzgzZTNjNDdlMWFiYzgyMjQxOWYxZGIxMWMiLCJwIjoiYyJ9

    2. Keycloak_users https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/1105264735/Keycloak+Users+Pipeline?atlOrigin=eyJpIjoiYjk3ZDAxZDU0NTM1NDRmYmI5NDA4Mzg4OTI5ZjYzMWMiLCJwIjoiYyJ9

    3. Cisco_Agent_Team_Sync https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/1102577846/Cisco+Agent+Team+Sync+Pipeline?atlOrigin=eyJpIjoiZjk0ODk2N2JjY2JlNDE5ODlkM2IxYjdjY2Q1YWY5NjgiLCJwIjoiYyJ9

  2. For Campaigns https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/943456328/Campaigns+Data+Pipeline?atlOrigin=eyJpIjoiZjgxMGE1NDhhY2VjNGZkM2JhY2RkMWVhYTBmZjY5ZmIiLCJwIjoiYyJ9

    1. Campaigns

    2. Activities

    3. gold_15_minute_queries

  3. For bulk upload https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/1167556657/Customer+Bulk+Upload+ETL?atlOrigin=eyJpIjoiMDQ4YzdkMDQyZWM5NGRiNGI3NWQ5MDU0YzdhNDlkMWQiLCJwIjoiYyJ9

    1. fetch_upload_records

    2. process_upload_records

  4. For Graphana SLA https://expertflow-docs.atlassian.net/wiki/spaces/CX/pages/1188495483/Graphana+SLA+AWHT+Pipeline?atlOrigin=eyJpIjoiNWFiOThhZTM1NjNmNGZlM2E1N2I5ZmJmNGNlNzhiZjEiLCJwIjoiYyJ9

    1. graphana_queries

All pipelines are set at scheduled intervals, and will start running once the pipeline are turned on (turn slider right)