Patch Release CX4.10.1.2

Release Name	CX4.10.1.2
Release Ready Date	2025-12-11
Release Summary	Resolves MS Exchange inline image issues, corrects multilingual email encoding errors, and introduces configurable socket message payload sizing in Agent Manager.
Upgrade Guide	CX4.10.1.1 to CX4.10.1.2

New in CX4.10.1.2

This is a patch release on top of CX4.10.1.1. This includes a few critical fixes to enhance system stability and user experience.

Resolved Issues

Improved Multilingual Email Support and Encoding Fix	Issue: The system displayed encoding issues on receiving emails in Urdu or other non-Latin languages. Characters in these emails did not render correctly, resulting in unreadable content. Resolution: The issue is fixed now by updating the email handling logic to properly support and display multilingual content, including Urdu. The system now receives and displays emails in all languages without encoding errors.
Enhanced Inline Image Handling for MS Exchange Email	Issue: Previously, inline images were handled as part of html body, due to which the size of the message payload creates issues when the size of the inline image increases. Resolution: Now, the inline images are handled using the content-id approach and sending/receiving inline images as attachments. However, from the user experience perspective, this remains the same as inline images. This is only a technical improvement.
Configurable Socket Message Payload Size in Agent Manager	Issue: Previously, the Agent Manager did not allow configuration of the MessagePayloadSize over the socket, which limited flexibility in handling different payload requirements. Resolution: This is now fixed by introducing a configurable attribute. in the Agent Manager component. This allows businesses to set the maximum HTTP buffer size for socket communication according to their needs.

Improved Multilingual Email Support and Encoding Fix

Issue: The system displayed encoding issues on receiving emails in Urdu or other non-Latin languages. Characters in these emails did not render correctly, resulting in unreadable content.

Resolution: The issue is fixed now by updating the email handling logic to properly support and display multilingual content, including Urdu. The system now receives and displays emails in all languages without encoding errors.

Enhanced Inline Image Handling for MS Exchange Email

Issue: Previously, inline images were handled as part of html body, due to which the size of the message payload creates issues when the size of the inline image increases.

Resolution: Now, the inline images are handled using the content-id approach and sending/receiving inline images as attachments. However, from the user experience perspective, this remains the same as inline images. This is only a technical improvement.

Configurable Socket Message Payload Size in Agent Manager

Issue: Previously, the Agent Manager did not allow configuration of the MessagePayloadSize over the socket, which limited flexibility in handling different payload requirements.

Resolution: This is now fixed by introducing a configurable attribute. in the Agent Manager component. This allows businesses to set the maximum HTTP buffer size for socket communication according to their needs.