-
Nested comments having photos and videos, stickers, and GIFs are not returned by the FB Graph API sometime (API used for View full Post), only their captions are being returned.
-
For now, the FB Graph API is only returning first-level video comments posted by the admin of the page.
-
The FB Graph API does not return the profile photo of the users commenting on the post.
-
In case of a single FB comment, some GIFs will not land on the agent's desk because of the broken payload received from Facebook.
-
When a single comment arrives on the agent's desk we can't show where it was posted because it does not contain the FB page info.
-
Highlighted text is not supported on Facebook DM.
-
Emojis are not supported by the agent desk.
-
Menu buttons are not supported