Twitter is a supported customer channel and is capable of capturing customer's comments on the Twitter platform. This includes:
Twitter comments against tweets
Also capable of supporting the following social media features such as:
Show tweets reply
Reply to a tweet
Hide tweet replies
See hidden tweet replies
Like tweet reply
Manage tweets
Delete reply/comments of tweets
For configuration see Twitter Social Media Connector Configuration Guide
See Twitter Connector Limitations for what is not supported in this release.