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Report Summary |
This report presents a graphical and tabular view that provides an overview of how multiple reviewers scored a single agent. |
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The Compare Reviewers report provides an overview of how multiple reviewers scored a single agent. This report is used as a calibration tool and visually depicts how multiple reviewers vary in scoring specific questionnaires so it can be quickly determined if the review team is assessing quality-management scores similarly.
Report Filters
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Date/Time - Choose the date to filter the data
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Team - Can select one team.
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Agents- Can select one agent.
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Questionnaire - Can select one questionnaire.