Compare Teams Report
Report Summary | This report provides a graphical and tabular view of the performance scores of teams in the contact center. |
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The Compare Teams report enables the comparison of the performance of multiple teams in the contact center. Comparing teams in this way enables managers to target groups that deserve praise or require improvement. The report drills from the team level down to the agent level (as well as the question level) to determine root causes. This report is commonly used by contact center managers to gain a holistic as well as a comparative overview of their teams.
Report Filters
Date/Time - Choose the date to filter the data
Team - Can select multiple teams.
Questionnaire - Can select one questionnaire.
Question_Group - Can select multiple Question_Groups.
Question - Can select multiple Questions.