Enables agents to access essential recording controls, such as seeking and navigating within recordings.
This allows agents to play call recordings within the Customer Interaction History by introducing a seekbar. With this feature, agents can:
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Control Playback: Pause, resume, and navigate through the recording, using the seekbar.
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Navigate Efficiently: Jump to specific timestamps within the recording to review parts of the interaction without replaying the entire file.
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Clear Visibility: Display the total duration of the recording and the current playback time on the seekbar.
The 'play' button is visually distinct and indicates its active state.
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Clicking the play button opens a recording player with the following features:
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Mute/unmute
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Play/pause
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Close recordings
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The recording player remains floating. This allows agents to navigate to different pages without interruption until the player is closed.
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Tooltips are added to the mute/unmute, play/pause, and close buttons for better readability and user experience.
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