Instagram Connector - Limitation
Instagram Connector Limitations
Below are the known limitations of the Instagram Connector in the current release of Expertflow CX
Media Type | Instagram Supported Formats | EFCX Supported Formats |
|---|---|---|
Audio |
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|
Image |
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Video |
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File | Supported only as shared link or preview | Supported only as shared link or attachment preview |
1. Multimedia in Comments Not Supported
Instagram does not support multimedia attachments (images, audio, video, files) in public comment threads.
2. Audio Incompatible
outgoing audio messages are not functioning due to format incompatibility although,Instagram connector supports transfer of audio files.
4. No Support for Message Reactions
Instagram does not support emoji reactions (e.g., ❤️ or 👍) to specific messages.
These are not visible on the agent side.
5. Real-time Typing Indicators or Read Receipts
The API does not support typing indicators.
Read receipts is supported from instagram as part of incoming message however, from the perspective of outgoing read receipts it is not supported.
or further constraints related to Instagram, checkout Instagram Documentation