Instagram Connector - Limitation

Instagram Connector Limitations

Below are the known limitations of the Instagram Connector in the current release of Expertflow CX

Media Type	Instagram Supported Formats	EFCX Supported Formats
Audio	`aac`, `m4a`, `wav`, `mp4`	`mp3` only
Image	`png`, `jpeg`, `gif`	`jpg`, `png`
Video	`mp4`, `ogg`, `avi`, `mov`, `webm`	`mp4` only
File	Supported only as shared link or preview	Supported only as shared link or attachment preview

1. Multimedia in Comments Not Supported

Instagram does not support multimedia attachments (images, audio, video, files) in public comment threads.

2. Audio Incompatible

outgoing audio messages are not functioning due to format incompatibility although,Instagram connector supports transfer of audio files.

4. No Support for Message Reactions

Instagram does not support emoji reactions (e.g., ❤️ or 👍) to specific messages.
These are not visible on the agent side.

5. Real-time Typing Indicators or Read Receipts

The API does not support typing indicators.
Read receipts is supported from instagram as part of incoming message however, from the perspective of outgoing read receipts it is not supported.

or further constraints related to Instagram, checkout Instagram Documentation