The Expertflow CX Agent Desk provides language localization for agents and supervisors. Users can manually change the interface language from a supported list of languages. The interface also supports Right-to-Left (RTL) for languages such as Arabic.
The solution is extensible, and support for other languages can be added on-demand.
Customer names in Arabic and other Unicode scripts are fully supported and displayed correctly in the agent UI
The supported languages include:
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Arabic
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Bulgarian
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English
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French
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German
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Italian
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Spanish
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Swahili
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Urdu
For locale settings and language configuration, see Updating the Language at Agent Desk.