Data Encryption

Safeguarding sensitive information is more critical than ever in today's digital age. At Expertflow, we prioritize the security and privacy of your customers’ data, which is why we employ advanced data encryption technologies across our solution. Whether your customers share personal details, financial information, or confidential business data, you can trust that your EFCX-backed contact center protects all information with industry-leading encryption standards.

This article mainly explains how data encryption works in Expertflow CX and how it ensures your customers’ interactions with EFCX remain secure and private.

Encryption at Rest

Expertflow CX implements an encryption/decryption mechanism for the body of CX messages, strengthening data security across the communication pipeline and complying with key security standards, including GDPR, HIPAA, PCI-DSS, FISMA/FIPS, PIPEDA, ISO/IEC 27001, and SOC 2. This improves data protection for sensitive communication payloads and reduces the risk of unauthorized access or tampering.

To enable encryption at rest, please follow this guide: Encryption at Rest - Configuration Guide

Encryption in Transit

All data transmitted through Expertflow CX, including voice calls, emails, and chat messages, is protected using Transport Layer Security (TLS) encryption. It ensures that all data transmitted through our platform is secure and compliant with industry standards, including HIPAA, GDPR, and PCI-DSS.

To enable TLS in your deployment please refer to this article: TLS enablement for Redis, MongoDB , PostgreSQL and ActiveMQ