On-Premise

Expertflow CX consists of the following components deployed independently of each other.

Deployable Solution Components

Solution Packages
CX-Core	includes CX-Core platform, digital and social media channels, AgentDesk, customer-widget, ETL, Conversation Studio, Control Flow Nodes, Outbound flow nodes
CX Analyzer	The reporting solution for historical reports for all the solution components
Voice platform	Media server, Voice recording, and connectors
Scripted bot	Rasa NLU
Autonomous bot	Components for KB, Summaries, etc.
QM ADD-ON
WFM ADD-ON
IVR Nodes	deployable IVR nodes as part of the Conversation Studio

For each CX component,

System prerequisites including hardware-sizing and underlying system resources, etc.
Deployment architecture (Physical)