On-Premise

Expertflow CX consists of the following components deployed independently of each other.

Deployable Solution Packages

For on-prem or cloud deployment, you need to do some pre-deployment planning.

Identify which solution components to be provisioned
Calculate hardware sizing for each based on the sizing guide provided for each. Based on
Choose a deployment layout
1. Data residency

Solution Packages		vCPU	vRAM	IOPS/vDisk
CX-Core	includes CX-Core platform, digital and social media channels, AgentDesk, customer-widget, ETL, Conversation Studio, Control Flow Nodes, Outbound flow nodes
CX Analyzer	The reporting solution for historical reports for all the solution components
Voice platform	includes Media server, Voice recording, and Connectors and Dialer. For: core inbound voice with recording
Scripted bot	Rasa NLU
Autonomous bot	For: KB, Summaries, QM-Ai.
QM ADD-ON
WFM ADD-ON
IVR Nodes	deployable IVR nodes as part of the Conversation Studio
	For:

CX Packages

For each CX component,

System prerequisites including hardware-sizing and underlying system resources, etc.
Deployment architecture (Physical)