Release Items v4.10.x Merging into 5.0 Analysis

CXIM-551

Implement authorization mechanism for CX API endpoints

Zaryab

As per Nasir Khurshid and Zaryad, these changes are already part of 5.0 so no need to add this in 5.1 release.

Not required

CXIM-578

Implement Authorization on All the CX APIs

Needs to be verified

Zaryab

As per Nasir Khurshid and Zaryad, these changes are already part of 5.0 so no need to add this in 5.1 release.

Not required

CIM-30517

Confusion in Email Chain

Merged

Nabeel Jh.

Made its clone for 5.1 and added its change log as part of CIM-32525

CIM-30467

Handle FAILED messages in Conversation Transcript

Merged (Already merged in develop)

Raza

Made its clone for 5.1 CIM-32526

CIM-30508

Display Chat End Reason to Agent and add it in the chat History/Transcription

Merged (Already merged in develop)

Raza

Made its clone for 5.1 CIM-32527

CIM-30195

Enable APISIX for QM

Merged

Ahmad Ghani

Made its clone for 5.1 CIM-32528

CIM-29901

Spell Check using Typo.js

Merged (Already merged in develop)

Raza

Made its clone for 5.1 CIM-32531

CIM-29898

Encoding of HTML tags on the Web channel manager

Merged (Already merged in develop)

Raza

Made its clone for 5.1 CIM-32532

CIM-29497

Impact of authentication enablement on QM/survey/campaigns

Already part of develop (5.0)

Bilal Alam

As per Bilal Alam, Ahmad Ghani and Nasir, this change is already release in 5.0 so no need to add this in 5.1 release.

Not required

CIM-27629

Display emails in the conversation view

• efpublic/customer-widget repo change needs to be verified

• Translation file changes needs to be verified

Usama Shabir

Made its clone for 5.1 CIM-32533

CIM-30638

Customer Widget Persistent Channel Session

Merged (Already merged in develop)

Muhammad Bilal

Made its clone for 5.1 CIM-32536

CIM-30634

LinkedIn 4.10.1 Patch Release

Merged

Ahmed Hassan

Made its clone for 5.1 CIM-32537

CIM-30524

Display TAT Timer upon opening an email

Change log specifies the change for Unified Admin only, which is merged, but there are other changes as well in the skeleton MR that needs to verified (such as translation files and widget)

Raza

Made its clone for 5.1 CIM-32538

CIM-30010

Editing comments through the connector

Merged

Ahmed Hassan

Made its clone for 5.1 CIM-32539

CIM-30606

Only expect data that is to be updated instead of expecting all possible values of a customer Object for validation

Merged

Faraz

Made its clone for 5.1 CIM-32540

CIM-30559

Double Exclamation Marks (“!!”) Not Displayed in Received LinkedIn Comments

No Change log provided - Needs to be verified

Fixed!

this issue was fixed by updated the version of text formating library that we are using at client side components

Nabeel Jh

Made its clone for 5.1 CIM-32541

CIM-31977

CLONE - Extension type .eml attachment not received on email connector when sent from Gmail

Merged

Ahsan Jalil

Made its clone for 5.1 and added its change log as part of CIM-32525

CIM-32070

Facebook & Instagram - Additional Social Media Features

Merged

Ahsan Jalil / Nabeel Jh

Made its clone for 5.1 CIM-32542

CIM-31973

Chat stuck at frontend — showing as active even after closure by agent

Merged

Abraham

Made its clone for 5.1 CIM-32543

CIM-31932

Memory Leak in Conversation Studio Causing OOM Kills Due to Switch Nodes Not Triggering onComplete Hook

Merged

Zubair

Made its clone for 5.1 CIM-32544

CIM-31845

Fix for Conversations Stuck Due to Direct Transfer RONA Events

Merged (Testing Pending after merging with 5.0)

Faraz

Made its clone for 5.1 CIM-32545

CIM-31847

Direct Transfer/Consult request not re-presented after agent reconnect

Merged

Zubair

Made its clone for 5.1 CIM-32546

CIM-31612

CLONE - Attachments in Agent Desk Emails Appear Without Names or Extensions

Merged

Nabeel Jh / Ahsan Jalil

Made its clone for 5.1 and added its change log as part of CIM-32525

CIM-32043

Handle Email cases on failover - MS Exchange Connector

Merged

Ahsan Jalil

Made its clone for 5.1 and added its change log as part of CIM-32525

CIM-32174

Make MessagePayloadSize over socket configurable in Agent Manager

Merged

Nabeel Jh

Made its clone for 5.1 CIM-32547

CIM-32140

Update Inline Images handling on MS Exchange Email Connector

Merged

Ahsan Jalil

Made its clone for 5.1 and added its change log as part of CIM-32525

CIM-32173

Encoding issue when receiving emails in Urdu or any other language.

Merged

Azan / Ahsan

Made its clone for 5.1 and added its change log as part of CIM-32525

CIM-31059

GraalVM Keytool Crash Fixes

Merged

Azan

Made its clone for 5.1 CIM-32548

CIM-30974

Implement Multi-level Server Pagination for Wrapup Form Schema

Merged

Usama Shabbir

Made its clone for 5.1 CIM-32552

CIM-31195

Implement In-Form Keyword Search for Wrap-Up Codes

Merged

Usama Shabbir

Made its clone for 5.1 CIM-32551

CIM-31062

Prioritize Emails with CEO/COO in CC – Route to Trained Agents

Merged

Ahsan Jalil

Made its clone for 5.1 and added its change log as part of CIM-32525

CIM-30987

Implement Multi-Level Infinite Scroll on Agent Desk Wrap-up Form

Merged

Usama Shabbir

Made its clone for 5.1 CIM-32553

CIM-30975

Implement Partial Updates for Form Schema using HTTP PATCH

Merged

Usama Shabbir

Made its clone for 5.1 CIM-32554

CIM-31173

Agent Performance Dashboard 4.10.3

Merged (Already in develop)

Abraham

Made its clone for 5.1 CIM-32555

CIM-29899

Hand raise notification - if supervisor is on another tab

Merged

Qasim Hayat

Made its clone for 5.1 CIM-32556

CIM-31174

Embedding dashboards in Agent Desk

Merged (Already in develop)

Raza

Made its clone for 5.1 CIM-32557

CIM-31141

Update email editor client angular

Merged

Nabeel Jh / Ahsan Jalil

Made its clone for 5.1 and added its change log as part of CIM-32525

BI-252

Supervisor Dashboard 4.10.3

Merged

Osja

Made its clone for 5.1 CIM-32558

BI-246

Agent Team Stats Dashboard 4..10.3

Merged (Same change log as of CIM-31173)

Abraham

Reused its clone for 5.1 CIM-32555

BI-205

ETL for Message Level Data

Merged

Sami / Rohail

Made its clone for 5.1 CIM-32559

CIM-31575

CLONE - Messages appear blurred and not delivered until page refresh

Merged

Nabeel Jh

Made its clone for 5.1 CIM-32563

CIM-31176

Incorrect Session End Event Triggered After Agent Finding Time Expires

Merged

Ahsan Jalil

Made its clone for 5.1 CIM-32564

CIM-31063

WrapUp Forms removed on Unified Admin Pod restart

Merged

Usama Shabbir

Made its clone for 5.1 CIM-32565

CIM-31329

Handle exception while returning interruptible MRD to previous state

Merged

Zubair

Made its clone for 5.1 CIM-32566

CIM-31194

Display first name + last name instead of username on Agent Desk’s Available Agents Detail

Merged (Already in develop)

Abraham

Made its clone for 5.1 CIM-32567

CIM-32111

Object ID is being feteched as "Empty" string from MongoDB

Merged

Faraz

Made its clone for 5.1 CIM-32063

CIM-32190

Add index on conversationId for ActivityEntity in Conversation Manager

Merged

Azan

Made its clone for 5.1 CIM-32570

CIM-32189

Segregate SM and DM in instagram messages using additionalData based message_type in header

Merged

Ahsan Jalil

Made its clone for 5.1 CIM-32568

CIM-32158

Team announcement Feature not working

Merged

Sabahat

Made its clone for 5.1 CIM-32569

CIM-32147

QUEUED conversations Not Routed After Routing Engine Restart

Merged

Zubair

Made its clone for 5.1 CIM-32571

CIM-32046

Invalid Image handling in case of Forwarding

Merged

Nabeel Jh / Ahsan Jalil

Made its clone for 5.1 CIM-32572

CIM-31851

Frequent Frontend Refresh and Draft Loss Due to Repeated Socket Reconnection

Merged

Nabeel Jh

Made its clone for 5.1 CIM-32573

CIM-32023

Service Based Accounts

Merged Generally but it will not be part of 5.1 release due to different databases in muti tenant environment.

Azan

Made its clone for 5.1 and added its change log as part of CIM-32593

CIM-31672

Vault Implementation in Core

Merged

Azan / Faraz

Made its clone for 5.1 and added its change log as part of CIM-32593

CIM-31766

Converting Typing indicator events types from Message to Notification

Merged

Azan

Made its clone for 5.1 CIM-32594

CIM-31027

Data is not being encoded properly coming from CCM

Merged

Azan

Made its clone for 5.1 CIM-32595

CIM-30826

Bulgarian text and emojis corrupted when messages are loaded from CCM

Merged

Azan

Made its clone for 5.1 CIM-32596

CIM-32221

Conversation Manager Changes related to Encoding issues

Merged

Azan

Made its clone for 5.1 CIM-32597

CIM-29739

Implement the Push Screen Recordings API

Merged

Azan

Made its clone for 5.1 CIM-32600

CIM-30512

Conversation Filtering & Table Columns Enhancements in Quality Management - API Enhancement

Merged

Muhammad Bilal Alam / Azan

Made its clone for 5.1 CIM-32341

CIM-32148

Enhance searchConversation GQL API to return channel info in response

Merged

Azan

Made its clone for 5.1 CIM-32601

CIM-32149

Enhance searchConversation GQL API to support generic search via "searchTerm" and also allow search for customer firstName

Merged

Azan

Made its clone for 5.1 CIM-32602

CIM-32255

Use CimMessage Intent as CimEvent and Activity Name in Third Party Activity API - API Enhancement

Merged

Azan

Made its clone for 5.1 CIM-32603

CIM-32263

Update the snackbar notification text and color when agent is unsubscribed from conversation due to callback state

Merged

Faraz

Made its clone for 5.1 CIM-32604

CIM-32044

Introduce Recent/Past Conversation Dashboard

Merged

Faraz

Made its clone for 5.1 CIM-32329

CIM-32045

Agent-Initiated Outbound Email

Merged

Faraz

Made its clone for 5.1 CIM-32330

CIM-31918

Implement Screen Recording Playback on QM with Call Recordings

Merged

Bilal Alam

Made its clone for 5.1 CIM-32605

CIM-28179

Showing form data activities in the conversation view

Not Merged

Bilal Alam

Made its clone for 5.1 CIM-32338

CIM-32211

Secure Sensitive Information in channel connector/provider setting

Merged

Ahsan Jalil

Made its clone for 5.1 CIM-32606

CIM-32105

Conversation Rerouting on Agent state change ("Not Ready - Callback")

Merged

Zubair

Made its clone for 5.1 CIM-32607

CIM-28167

UI Integration with EF Customer Widget

Merged

Nabeel Jh / Ahsan Jalil

Made its clone for 5.1 CIM-32608

CIM-32325

Make request payload size configurable in Survey Backend

Not Required

Nasir Hussain

The changes done for this, don't need to be marged for 5.x.
Since the 5.0 release, survey backend is no more part of the solution. So the changes neither need to be merged nor tested.

Not required

CIM-32280

CLONE - Add Search Functionality for Dropdown in Prechat Form

Merged

Muhammad Bilal

Made its clone for 5.1 CIM-32609

CIM-30521

Low-Score Evaluation Alerts for Agents

Merged

Bilal Alam

Made its clone for 5.1 CIM-32339

CIM-27632

Integrate QM with Centralized Audit Logging Service

Merged

Bilal Alam

Made its clone for 5.1 CIM-32340

CIM-32272

Standard Widget Enhancements

Merged

Muhammad Bilal / Nabeel Jh

Made its clone for 5.1 CIM-32610

CIM-32222

Web Channel Manager - Include Carousel message support

Merged

Muhammad Junaid

Made its clone for 5.1 CIM-32611

CIM-31054

Support for adding dynamic fields in web widget

Merged

Ahsan Jalil

Made its clone for 5.1 CIM-32612

CIM-31832

Not able to store conversation data via customer widget other then string type.

Merged

Muhammad Junaid

Made its clone for 5.1 CIM-32613

CIM-32316

Comment truncation issue on Facebook page for agent responses.

Merged

Ahsan Jalil

Made its clone for 5.1 CIM-32614

CIM-32237

Form Multiple submission against a single conversation

Merged

Bilal Alam

Made its clone for 5.1 CIM-32615

CIM-32228

Use custom generated InternetMessageId for sending MS Exchange Id. and Handling Invalid Img source and Content-Id case sensitivity cases.

Merged

Ahsan Jalil

Made its clone for 5.1 and added its change log as part of CIM-32525

CIM-32216

Clone 4.10.5 - Handling on missing inline image incase of no content during reply/forward scenario's due to initial spacing in editor

Merged

Nabeel Jh

Made its clone for 5.1 and added its change log as part of CIM-32525

CIM-32186

In case of 2FA, QM is unable to call evaluator from keycloak

Merged

Bilal Alam

Made its clone for 5.1 CIM-32616

CIM-31890

CLONE - Outbound SMS Window Auto-Close Issue

Merged

Sabahat

Made its clone for 5.1 CIM-32617

CCC-1997

Finesse Re-Login issue.

Not Merged

Faraz

requires QA testing to check whether the issue is already fixed in keycloak adapter running version

Made its clone for 5.1 CCC-2124

CCC-2023

Agent MRD State Incorrect After Outbound Call Transfers

Merged on top of 5.0 and needs to be verified as part regression for the next 5.x version.

Saud

Made its clone for 5.1 CCC-2125

CIM-32327

CLONE - 0001330: To open links in from chat in agent desk in new tab

Merged

Nabeel Jh

Made its clone for 5.1 CIM-32618

CRM-573

Realtime Rest Template issue Fix for Timeouts when calling Unified Admin API.

Merged

Abraham

Made its clone for 5.1 and added its change log as part of CIM-32593

CRM-576

License Manager Fix for Vault DB credentials connectivity.

Merged

Abraham

Made its clone for 5.1 and added its change log as part of CIM-32593

CRM-570

Issues with Conference and Silent Monitoring on Dashboards

Merged

Abraham

Made its clone for 5.1 CIM-32379

CIM-32210

Update Email Connector (IMAP/SMTP) to latest

Merged

Ahsan

Nabeel Jr.

No need to test as its already release in 5.0.1

No required

CIM-32215

Handling on missing inline image incase of no content during reply/forward scenario's due to initial spacing in editor

Merged

Nabeel Jr.

No need to test as its already release in 5.0.1

No required

CIM-32160

2FA for unified agent not working

Merged

Sabahat

No need to test as its already release in 5.0.1

No required

CIM-31957

Customer name is not shown in Arabic

Merged

Ahsan

No need to test as its already release in 5.0.1

No required