Release Items v4.10.x Merging into 5.0 Analysis
CX4.10.1
Feature / Issue | Description | Merge Status | Owner | Remarks (Update here after merging into 5.x based develop) |
|---|---|---|---|---|
Implement authorization mechanism for CX API endpoints | Needs to be Verified | Zaryab | ||
Confusion in Email Chain | Merged | Nabeel Jh / Ahsan Jalil | ||
Handle FAILED messages in Conversation Transcript | Needs to be Verified | Raza | ||
Display Chat End Reason to Agent and add it in the chat History/Transcription | Needs to be Verified | Raza | ||
Enable APISIX for QM | Merged | Ahmad Ghani | ||
Spell Check using Typo.js | Needs to be Verified | Raza | ||
Encoding of HTML tags on the Web channel manager | Needs to be Verified | Raza | ||
Impact of authentication enablement on QM/survey/campaigns | Needs to be Verified | Bilal Alam | Already part of develop (5.0) | |
Display emails in the conversation view |
| Usama Shabir | ||
Implement Authorization on All the CX APIs | Needs to be verified | Zaryab | ||
Customer Widget Persistent Channel Session | Needs to be verified | Muhammad Bilal | ||
LinkedIn 4.10.1 Patch Release | Merged | Ahmed Hassan | ||
Change log specifies the change for Unified Admin only, which is merged, but there are other changes as well in the skeleton MR that needs to verified (such as translation files and widget) | Raza | |||
Editing comments through the connector | Merged | Ahmed Haasan | ||
Only expect data that is to be updated instead of expecting all possible values of a customer Object for validation | Merged | Faraz | already merged with develop | |
Double Exclamation Marks (“!!”) Not Displayed in Received LinkedIn Comments |
Fixed! | Nabeel Jh | this issue was fixed by updated the version of text formating library that we are using at client side components |
CX4.10.1.1
Feature / Issue | Description | Merge Status | Owner | Remarks (Update here after merging into 5.x based develop) |
|---|---|---|---|---|
CLONE - Extension type .eml attachment not received on email connector when sent from Gmail | Cloned Issue - Not Merged (MS Exchange Email Connector) - Needs Verification | Nabeel Jh / Hassnain Murtaza | ||
Facebook & Instagram - Additional Social Media Features | Not Merged
| Ahsan Jalil / Nabeel Jh | ||
CLONE 4.10.1.1 - Chat stuck at frontend — showing as active even after closure by agent | Not Merged (Cloned OR Original) | Abraham | Already part of develop (5.0) | |
Memory Leak in Conversation Studio Causing OOM Kills Due to Switch Nodes Not Triggering onComplete Hook | Merged | Zubair | ||
Fix for Conversations Stuck Due to Direct Transfer RONA Events | Merged (Testing Pending after merging with 5.0) | Faraz | ||
Direct Transfer/Consult request not re-presented after agent reconnect | Merged | Zubair | ||
CLONE - Attachments in Agent Desk Emails Appear Without Names or Extensions | Not Merged (Cloned Or Original) | Nabeel Jh / Ahsan Jalil | ||
Handle Email cases on failover - MS Exchange Connector | Not Merged | Ahsan Jalil |
CX4.10.1.2
Feature / Issue | Description | Merge Status | Owner | Remarks (Update here after merging into 5.x based develop) |
|---|---|---|---|---|
Make MessagePayloadSize over socket configurable in Agent Manager | Not Merged - (Clone OR Original) | Nabeel Jh | ||
Update Inline Images handling on MS Exchange Email Connector | Not Merged | Ahsan Jalil | ||
Encoding issue when receiving emails in Urdu or any other language. | Not Merged | Azan |
CX4.10.2
Feature / Issue | Description | Merge Status | Owner | Remarks (Update here after merging into 5.x based develop) |
|---|---|---|---|---|
GraalVM Keytool Crash Fixes | Merged | Azan |
CX4.10.3
Feature / Issue | Description | Merge Status | Owner | Remarks (Update here after merging into 5.x based develop) |
|---|---|---|---|---|
Implement Multi-level Server Pagination for Wrapup Form Schema | Merged | Usama Shabbir | ||
Implement In-Form Keyword Search for Wrap-Up Codes | Merged | Usama Shabbir | ||
Prioritize Emails with CEO/COO in CC – Route to Trained Agents | Merged | Ahsan Jalil | ||
Implement Multi-Level Infinite Scroll on Agent Desk Wrap-up Form | Merged | Usama Shabbir | ||
Implement Partial Updates for Form Schema using HTTP PATCH | Merged | Usama Shabbir | ||
Agent Performance Dashboard 4.10.3 | Needs To be Verified | Abraham | Dashboard files exists in CiM sln tag v CX-5.0 | |
Hand raise notification - if supervisor is on another tab | Not Merged | Qasim Hayat | ||
Embeding dashboards in Agent Desk | Merged | Raza | ||
Update email editor client angular | Not Merged (Unified Agent change log seems not merged) | Nabeel Jh / Ahsan Jalil | ||
Supervisor Dashboard 4.10.3 | No Change Log Provided | Osja | ||
Agent Team Stats Dashboard 4..10.3 | Needs To be Verified (Same change log as of CIM-31173) | Abraham | Dashboard files exists in CiM sln tag v CX-5.0 | |
ETL for Message Level Data | Needs To be Verified | Sami / Rohail | ||
CLONE - Messages appear blurred and not delivered until page refresh | Merged | Nabeel Jh | ||
Incorrect Session End Event Triggered After Agent Finding Time Expires | Merged | Ahsan Jalil | ||
WrapUp Forms removed on Unified Admin Pod restart | Merged | Usama Shabbir | ||
Handle exception while returning interruptible MRD to previous state | Merged | Zubair | ||
Display first name + last name instead of username on Agent Desk’s Available Agents Detail | Merged | Abraham | Already part of develop (5.0) |
CX4.10.3.1
Feature / Issue | Description | Merge Status | Owner | Remarks (Update here after merging into 5.x based develop) |
|---|---|---|---|---|
CLONE - CLONE 4.10.3.1 - Chat stuck at frontend — showing as active even after closure by agent | Not Merged (Clone OR Original) Original = CIM-31973 | Abraham | Already part of develop (5.0) | |
Object ID is being feteched as "Empty" string from MongoDB | Merged | Faraz | Already merged with develop with fix version 5.1 CIM-32063 | |
Clone for 4.3.1 - Fix for Conversations Stuck Due to Direct Transfer RONA Events | Original Merged Original = CIM-31845 | Faraz | ||
Add index on conversationId for ActivityEntity in Conversation Manager | Not Merged | Azan | ||
Clone for 4.10.3.1 - Encoding issue when receiving emails in Urdu or any other language. | Not Merged Original = CIM-32173 | Azan | ||
Segregate SM and DM in instagram messages using additionalData based message_type in header | Not Merged | Ahsan Jalil | ||
Clone for 4.10.3.1 - Facebook & Instagram - Additional Social Media Features | Original Issue = CIM-32070 Not Merged (Clone OR Original) | Ahsan Jalil | ||
Clone for 4.10.3.1 - Update Inline Images handling on MS Exchange Email Connector | This is a clone which is not merged, the original issue is not linked with this one, so this needs to be confirmed | Ahsan Jalil | ||
Clone for 4.10.3.1 - Handle Email cases on failover - MS Exchange Connector | Original = CIM-32043 | Ahsan Jalil | ||
Clone for 4.10.3.1 - Extension type .eml attachment not received on email connector when sent from Gmail | Clone of CIM-31977 | Nabeel Jh / Hassnain Murtaza | ||
Team announcement Feature not working | Not Merged | Sabahat | ||
QUEUED conversations Not Routed After Routing Engine Restart | Merged | Zubair | ||
Clone for 4.3.1 - Memory Leak in Conversation Studio Causing OOM Kills Due to Switch Nodes Not Triggering onComplete Hook | Original Merged Original = CIM-31932 | Zubair | ||
Clone - Make socket io maxHttpBufferSize configurable | Not Merged (Clone OR Original) Original = CIM-32174 | Nabeel Jh | ||
Invalid Image handling in case of Forwarding | Not Merged | Nabeel Jh / Ahsan Jalil | ||
Clone for 4.3.1 - Direct Transfer/Consult request not re-presented after agent reconnect | Original Merged Original = CIM-31847 | Zubair | ||
CLONE - Attachments in Agent Desk Emails Appear Without Names or Extensions | Not Merged (Cloned Or Original) Original = CIM-31612 | Nabeel Jh / Ahsan Jalil | ||
Frequent Frontend Refresh and Draft Loss Due to Repeated Socket Reconnection | Not Merged | Nabeel Jh |
CX4.10.5
Feature / Issue | Description | Merge Status | Owner | Remarks (Update here after merging into 5.x based develop) |
|---|---|---|---|---|
Service Based Accounts | Not Merged | Azan | ||
Vault Implementation in Core | Not Merged | Azan / Faraz | ||
Converting Typing indicator events types from Message to Notification | Not Merged | Azan | ||
Data is not being encoded properly coming from CCM | Not Merged | Azan | ||
Bulgarian text and emojis corrupted when messages are loaded from CCM | Not Merged | Azan | ||
Conversation Manager Changes related to Encoding issues | Not Merged | Azan | ||
Implement the Push Screen Recordings API | Not Merged | Azan | ||
Conversation Filtering & Table Columns Enhancements in Quality Management - API Enhancement | Not Merged | Azan | ||
Enhance searchConversation GQL API to return channel info in response | Not Merged | Azan | ||
Enhance searchConversation GQL API to support generic search via "searchTerm" and also allow search for customer firstName | Not Merged | Azan | ||
Use CimMessage Intent as CimEvent and Activity Name in Third Party Activity API - API Enhancement | Not Merged | Azan | ||
Update the snackbar notification text and color when agent is unsubscribed from conversation due to callback state | Not Merged | Faraz | ||
Introduce Recent/Past Conversation Dashboard | Not Merged | Faraz | ||
Agent-Initiated Outbound Email | Not Merged | Faraz | ||
Implement Screen Recording Playback on QM with Call Recordings | Conversation Manager change log seems not merged. | Azan | ||
Showing form data activities in the conversation view | Not Merged | Bilal Alam | ||
Secure Sensitive Information in channel connector/provider setting | Not Merged | Ahsan Jalil | ||
Conversation Rerouting on Agent state change ("Not Ready - Callback") | Not Merged | Zubair | ||
UI Integration with EF Customer Widget | Not Merged | Nabeel Jh / Ahsan Jalil | ||
Make request payload size configurable in Survey Backend | Not Merged | Nasir Hussain | The changes done for this, don't need to be marged for 5.x. | |
CLONE - Add Search Functionality for Dropdown in Prechat Form | Needs To be Verified | Muhammad Bilal | ||
Low-Score Evaluation Alerts for Agents | Not Merged | Bilal Alam | ||
Integrate QM with Centralized Audit Logging Service | Needs To be Verified | Bilal Alam | ||
Standard Widget Enhancements | Needs To be Verified | Muhammad Bilal / Nabeel Jh | ||
Web Channel Manager - Include Carousel message support | Not Merged | Muhammad Junaid | ||
Support for adding dynamic fields in web widget | Not Merged | Ahsan Jalil | ||
Not able to store conversation data via customer widget other then string type. | Merged | Muhammad Junaid | Already merged into develop with tag on Web channel manager develop as => 5.0_b-CIM-31832 | |
Comment truncation issue on Facebook page for agent responses. | Needs To be Verified | Ahsan Jalil | ||
Form Multiple submission against a single conversation | Needs To be Verified | Bilal Alam | ||
Use custom generated InternetMessageId for sending MS Exchange Id. and Handling Invalid Img source and Content-Id case sensitivity cases. | Needs To be Verified | Ahsan Jalil | ||
Clone 4.10.5 - Handling on missing inline image incase of no content during reply/forward scenario's due to initial spacing in editor | Needs To be Verified | Nabeel Jh | ||
In case of 2FA, QM is unable to call evaluator from keycloak | Not Merged | Bilal Alam | ||
CLONE - Outbound SMS Window Auto-Close Issue | Not Merged | Sabahat | ||
Finesse Re-Login issue. | Not Merged | Faraz | ||
CLONE - 2FA for unified-agent not working | Not Merged | Sabahat | ||
Agent MRD State Incorrect After Outbound Call Transfers | Merged on top of 5.0 and needs to be verified as part regression for the next 5.x version. | Saud | ||
CLONE - 0001330: To open links in from chat in agent desk in new tab | Not Merged | Nabeel Jh | ||
Realtime Rest Template issue Fix for Timeouts when calling Unified Admin API. | Not Merged | Abraham | ||
License Manager Fix for Vault DB credentials connectivity. | Not Merged | Abraham | ||
Issues with Conference and Silent Monitoring on Dashboards | Not Merged | Abraham |
CX-5.0.1
Feature / Issue | Description | Merge Status | Owner | Remarks (Update here after merging into 5.x based develop) |
|---|---|---|---|---|
Update Email Connector (IMAP/SMTP) to latest | Merged from Core Side Not Merged from Agent Side | Ahsan Nabeel Jr. | ||
Handling on missing inline image incase of no content during reply/forward scenario's due to initial spacing in editor | Not Merged | Nabeel Jr. | ||
2FA for unified agent not working | Not Merged | Sabahat | ||
Customer name is not shown in Arabic | Merged | Ahsan |