TASK State
|
State |
Reason Code |
|---|---|
|
ACTIVE |
Null |
|
WRAP_UP |
Null |
|
CLOSED |
|
Task Media State
A single task can have multiple medias (Voice, Chat) objects and each will have it’s own state object.
|
State |
Description |
|---|---|
|
STARTED |
When task is created. It’s transitionary State |
|
QUEUED |
When task is in queue |
|
RESERVED |
When task is assigned to agent |
|
ACTIVE |
When agent has accepted the task |
|
CLOSED |
When agent has ended the media |
