Channel Session

start_time

cimEvent.timestamp where topic event is CHANNEL_SESSION_STARTED

end_time

cimEvent.timestamp where topic event is CHANNEL_SESSION_ENDED

disposition

cimEvent.channelSession.state.reasonCode where topic event is CHANNEL_SESSION_ENDED

total_session_duration

Difference between start_time and end_time for a specific session

bot_acitivity_count

Sum of BOT_MESSAGES for a particular session

agent_activity_count

Sum of AGENT_MESSAGES for a particular session

customer_activity_count

Sum of CUSTOMER_MESSAGES for a particular session

avg_bot_confidence_level

Currently hard coded as 0.1