Metrics - Channels Segregated Stats

Terminologies


Recently	between last 15 minutes to last 30 days
Interval	15 minute

Metrics	Metrics Name	Use Case
Major Activity Reasons	major_activity_reason	Wrap-up count with respect to categories. This data could be segregated based on `category_name` field.
Total SM Unit Activity - Messages	total_sm_message_activity	Represents the total volume of message activities across all Social Media platforms, including messaging (e.g., direct messages, comments) and timeline posts
Total SM Unit Activity - Conversations	total_sm_conversation_activity	Represents the total volume of conversation activities across all Social Media platforms.
Total SM Unit Activity - Wrapups	total_sm_wrapup_activity	Represents the total volume of wrapup activities across all Social Media platforms.
Total SM Unit Activity ( Messages + Conversations + Wrapups)	total_sm_unit_activity	Represents the total volume of activities across all Social Media platforms, including all messages, conversations and wrapups.
Facebook Activity - Messages	facebook_activity_messages	Total inbox and comment messages volume specifically on the Facebook channel.
Facebook Activity - Conversations	facebook_activity_conversations	Total conversations volume specifically on the Facebook channel.
Facebook Activity - Wrapups	facebook_activity_wrapups	Total wrapups volume specifically on the Facebook channel.
Twitter Activity - Messages	twitter_activity_messages	Total inbox and comment messages volume specifically on the Twitter channel.
Twitter Activity - Conversations	twitter_activity_conversations	Total conversations volume specifically on the Twitter channel.
Twitter Activity - Wrapups	twitter_activity_wrapups	Total wrapups volume specifically on the Twitter channel.
Instagram Activity - Messages	instagram_activity_messages	Total inbox and comment messages volume specifically on the Instagram channel.
Instagram Activity - Conversations	instagram_activity_conversations	Total conversations volume specifically on the Instagram channel.
Instagram Activity - Wrapups	instagram_activity_wrapups	Total wrapups volume specifically on the Instagram channel.
Youtube Activity - Messages	youtube_activity_messages	Total inbox and comment messages volume specifically on the Youtube channel.
Youtube Activity - Conversations	youtube_activity_conversations	Total conversations volume specifically on the Youtube channel.
Youtube Activity - Wrapups	youtube_activity_wrapups	Total wrapups volume specifically on the Youtube channel.
Facebook Activity - Timelines	facebook_activity_timelines	Total posts volume specifically on the Facebook channel.
Instagram Activity - Timelines	instagram_activity_timelines	Total posts volume specifically on the Instagram channel.