addPullModeSubscribedListRequests
| Event Name | addPullModeSubscribedListRequests |
|---|---|
| Event Description | Event is triggered when an agent subscribes to a list. If it contains chats, then a list of conversations is returned else the array is returned empty. |
| Emitter | Agent Manager |
| Name | Description | Payload Properties |
|---|---|---|
| id | type: String system generated ID of the event | - |
channelSession | type: Object contains values of properties related to the session that has been established through a particular channel e.g. web. | Properties of channelSession can be accessed here. |
status | type: String status of the conversation in the list | - |
listId | type: String ID of the list containing the chat request | - |
time | type: Date time when the request was sent | - |
CODE
{
"id": "8dda94ac-370b-4f8d-a0d5-b5527e3a8365",
"channelSession": {
"participantType": "ChannelSession",
"id": "2047cb9b-6733-4864-ad76-84476666350c",
"channel": {
"id": "6227699608df8d31bb15d2e5",
"name": "faizan-web",
"serviceIdentifier": "1212",
"tenant": {
"id": "cd234bf9-0f38-42c1-8d31-b6ee21ad320f",
"name": null
},
"channelConfig": {
"id": "dab265fc-8302-4486-8363-83e7058330ca",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 300,
"customerActivityTimeout": 60,
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": true,
"routingMode": "PULL",
"routingObjectId": "622769a8ca110c0030fe0f31",
"agentRequestTtl": 300
},
"botId": "8bce469d-91d9-43a1-bf14-1f0832396588"
},
"channelConnector": {
"id": "6227693508df8d31bb15d2ca",
"name": "faizan-web",
"channelProviderInterface": {
"id": "62276c5808df8d31bb15d38b",
"name": "faizan-web",
"supportedChannelTypes": [
{
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
],
"providerWebhook": "https://cim.expertflow.com/web-channel-manager/message/receive",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "b846ccdb-39f4-4577-9469-c6fb17694c3a",
"name": null
}
},
"channelType": {
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
},
"customer": {
"_id": "6274cec4b5ccce4ac3e1f452",
"firstName": "Jane Doe",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"2342334"
]
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "2342334",
"serviceIdentifier": "1212",
"requestPriority": 0,
"channelTypeCode": "webChannel",
"additionalAttributes": [
{
"key": "WebChannelData",
"type": "WebChannelData",
"value": {
"browserDeviceInfo": {
"browserId": "123456",
"browserIdExpiryTime": "9999",
"browserName": "chrome",
"deviceType": "desktop"
},
"queue": "",
"locale": {
"timezone": "asia/karachi",
"language": "english",
"country": "pakistan"
},
"formData": {
"id": 0.8710788430006686,
"formId": 0.6175360465901849,
"filledBy": "web-init",
"attributes": [
{
"value": "",
"key": "firstName",
"type": "string"
},
{
"value": "",
"key": "lastName",
"type": "string"
},
{
"value": "",
"key": "email",
"type": "string"
},
{
"value": "2342334",
"key": "channelIdentifier1",
"type": "string"
}
],
"createdOn": "2022-05-06T07:32:03.764Z"
}
}
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"topicId": "8dda94ac-370b-4f8d-a0d5-b5527e3a8365",
"state": "STARTED",
"active": true
},
"status": "CREATED",
"listId": "622769a8ca110c0030fe0f31",
"time": "2022-05-06T07:31:16.708+00:00"
},
{
"id": "1ef75821-84cf-4643-95c2-31ee7171a188",
"channelSession": {
"participantType": "ChannelSession",
"id": "46c7da52-2d8d-4c2d-95eb-e2591f40cb67",
"channel": {
"id": "6227699608df8d31bb15d2e5",
"name": "faizan-web",
"serviceIdentifier": "1212",
"tenant": {
"id": "cd234bf9-0f38-42c1-8d31-b6ee21ad320f",
"name": null
},
"channelConfig": {
"id": "dab265fc-8302-4486-8363-83e7058330ca",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 300,
"customerActivityTimeout": 60,
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": true,
"routingMode": "PULL",
"routingObjectId": "622769a8ca110c0030fe0f31",
"agentRequestTtl": 300
},
"botId": "8bce469d-91d9-43a1-bf14-1f0832396588"
},
"channelConnector": {
"id": "6227693508df8d31bb15d2ca",
"name": "faizan-web",
"channelProviderInterface": {
"id": "62276c5808df8d31bb15d38b",
"name": "faizan-web",
"supportedChannelTypes": [
{
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
],
"providerWebhook": "https://cim.expertflow.com/web-channel-manager/message/receive",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "b846ccdb-39f4-4577-9469-c6fb17694c3a",
"name": null
}
},
"channelType": {
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
},
"customer": {
"_id": "6225a4f12716254f42f134e0",
"firstName": "Jane Doe",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"543234"
]
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "543234",
"serviceIdentifier": "1212",
"requestPriority": 0,
"channelTypeCode": "webChannel",
"additionalAttributes": [
{
"key": "WebChannelData",
"type": "WebChannelData",
"value": {
"browserDeviceInfo": {
"browserId": "123456",
"browserIdExpiryTime": "9999",
"browserName": "chrome",
"deviceType": "desktop"
},
"queue": "",
"locale": {
"timezone": "asia/karachi",
"language": "english",
"country": "pakistan"
},
"formData": {
"id": 0.8610970879908775,
"formId": 0.12538274867641674,
"filledBy": "web-init",
"attributes": [
{
"value": "",
"key": "firstName",
"type": "string"
},
{
"value": "",
"key": "lastName",
"type": "string"
},
{
"value": "",
"key": "email",
"type": "string"
},
{
"value": "543234",
"key": "channelIdentifier1",
"type": "string"
}
],
"createdOn": "2022-04-29T09:43:36.050Z"
}
}
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"topicId": "1ef75821-84cf-4643-95c2-31ee7171a188",
"state": "STARTED",
"active": true
},
"status": "CREATED",
"listId": "622769a8ca110c0030fe0f31",
"time": "2022-04-29T09:46:11.469+00:00"
},
{
"id": "c4d93b35-5488-4bf3-8b48-31b4c10dacde",
"channelSession": {
"participantType": "ChannelSession",
"id": "612b7e92-f94c-433c-a590-cac6f54d78bc",
"channel": {
"id": "6227699608df8d31bb15d2e5",
"name": "faizan-web",
"serviceIdentifier": "1212",
"tenant": {
"id": "cd234bf9-0f38-42c1-8d31-b6ee21ad320f",
"name": null
},
"channelConfig": {
"id": "dab265fc-8302-4486-8363-83e7058330ca",
"channelMode": "HYBRID",
"conversationBot": "",
"responseSla": 300,
"customerActivityTimeout": 60,
"customerIdentificationCriteria": {
"value": null
},
"routingPolicy": {
"agentSelectionPolicy": "LONGEST_AVAILABLE",
"routeToLastAgent": true,
"routingMode": "PULL",
"routingObjectId": "622769a8ca110c0030fe0f31",
"agentRequestTtl": 300
},
"botId": "8bce469d-91d9-43a1-bf14-1f0832396588"
},
"channelConnector": {
"id": "6227693508df8d31bb15d2ca",
"name": "faizan-web",
"channelProviderInterface": {
"id": "62276c5808df8d31bb15d38b",
"name": "faizan-web",
"supportedChannelTypes": [
{
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
],
"providerWebhook": "https://cim.expertflow.com/web-channel-manager/message/receive",
"channelProviderConfigSchema": []
},
"channelProviderConfigs": [],
"tenant": {
"id": "b846ccdb-39f4-4577-9469-c6fb17694c3a",
"name": null
}
},
"channelType": {
"id": "622222cc5bd05f57c1c18421",
"name": "WEB",
"channelLogo": "_WEB.svg",
"isInteractive": true,
"mediaRoutingDomain": "6223b491ef484b28639e9ca4"
}
},
"customer": {
"_id": "6274b410b5ccce92a9e1f43e",
"firstName": "Jane Doe",
"phoneNumber": [],
"isAnonymous": true,
"__v": 0,
"web": [
"5314"
]
},
"customerSuggestions": [],
"channelData": {
"channelCustomerIdentifier": "5314",
"serviceIdentifier": "1212",
"requestPriority": 0,
"channelTypeCode": "webChannel",
"additionalAttributes": [
{
"key": "WebChannelData",
"type": "WebChannelData",
"value": {
"browserDeviceInfo": {
"browserId": "123456",
"browserIdExpiryTime": "9999",
"browserName": "chrome",
"deviceType": "desktop"
},
"queue": "",
"locale": {
"timezone": "asia/karachi",
"language": "english",
"country": "pakistan"
},
"formData": {
"id": 0.11335307144711093,
"formId": 0.09193565941545856,
"filledBy": "web-init",
"attributes": [
{
"value": "",
"key": "firstName",
"type": "string"
},
{
"value": "",
"key": "lastName",
"type": "string"
},
{
"value": "",
"key": "email",
"type": "string"
},
{
"value": "5314",
"key": "channelIdentifier1",
"type": "string"
}
],
"createdOn": "2022-05-06T05:38:06.706Z"
}
}
}
]
},
"latestIntent": null,
"customerPresence": {
"value": null
},
"isActive": true,
"topicId": "c4d93b35-5488-4bf3-8b48-31b4c10dacde",
"state": "STARTED",
"active": true
},
"status": "CREATED",
"listId": "622769a8ca110c0030fe0f31",
"time": "2022-05-06T05:37:20.580+00:00"
}