Expertflow CX Objects | Expertflow CX

Title	Description	Object Name
ChannelConfig	This object contains the attributes of the channel configuration object. It represents configurations related to a particular channel.	ChannelConfig
CC User	This object contains agent information	Agent (will be renamed to CCUser)
Channel	This object contains the attributes of the Channel object. The channel object represents a specific channel e.g. whatsapp, facebook etc.	Channel
ComponentType	This object contains the .	ComponentType
AgentPresence	This object contains agent information, agent state, and agent's MRD states.	AgentPresence
carouselMessageType	This enum contains the possible values of carouselMessageType.	carouselMessageType - Enum
component	This object contains the .	component
Tenant	This object contains the data of the tenants managed through Keycloak.	Tenant
ParticipantType	This object contains properties of the participant type.	ParticipantType
channelData	This object contains the channel related data.	channelData
ParticipantRole	This object contains properties of the role a participant can assume.	ParticipantRole
Participant	This object contains properties of the user/participant.	Participant
customer	It is a dynamic object that can be modified by the admin. By default, it contains four attributes id, firstName, isAnoymous and additionalDetail given as follows. It can be sent as`null`or customer information can also be sent by 3rd party.	customer
ChannelType	This object contains the attributes of the channel type object.	ChannelType
conversationParticipant	This object contains properties of the conversation participant.	conversationParticipant
channelSessionState	This object contains properties related to the state of the channel session.	channelSessionState
ChannelConnector	This object contains properties of the conversation participant.	Channel Connector