Expertflow CX Objects
| Title | Description | Object Name | |
|---|---|---|---|
| ChannelConfig | This object contains the attributes of the channel configuration object. It represents configurations related to a particular channel. | ChannelConfig | |
| CC User | This object contains agent information | Agent (will be renamed to CCUser) | |
| Channel | This object contains the attributes of the Channel object. The channel object represents a specific channel e.g. whatsapp, facebook etc. | Channel | |
| ComponentType | This object contains the . | ComponentType | |
| AgentPresence | This object contains agent information, agent state, and agent's MRD states. | AgentPresence | |
| carouselMessageType | This enum contains the possible values of carouselMessageType. | carouselMessageType - Enum | |
| component | This object contains the . | component | |
| Tenant | This object contains the data of the tenants managed through Keycloak. | Tenant | |
| ParticipantType | This object contains properties of the participant type. | ParticipantType | |
| channelData | This object contains the channel related data. | channelData | |
| ParticipantRole | This object contains properties of the role a participant can assume. | ParticipantRole | |
| Participant | This object contains properties of the user/participant. | Participant | |
| customer | It is a dynamic object that can be modified by the admin. By default, it contains four attributes id, firstName, isAnoymous and additionalDetail given as follows. It can be sent as null or customer information can also be sent by 3rd party. | customer | |
| ChannelType | This object contains the attributes of the channel type object. | ChannelType | |
| conversationParticipant | This object contains properties of the conversation participant. | conversationParticipant | |
| channelSessionState | This object contains properties related to the state of the channel session. | channelSessionState | |
| ChannelConnector | This object contains properties of the conversation participant. | Channel Connector |