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Report Summary |
Shows the percentage of channel sessions closed due to a particular disposition. |
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This report shows the percentage in the form of a doughnut chart with one of the following channel disposition; i.e.
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% Customer
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% Agent
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% Inactivity
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% Network
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% Force Closed
See Channel Session Detail for more on the channel session dispositions above.
This helps to determine how many sessions were closed due to a particular disposition.
There are two views available for this report:
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Channel Vol by Disposition - simple doughnut showing disposition-wise slices regardless of the channel type
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Channel Vol by Disposition and Channel type - a double-layer doughnut where the outer layer shows the channel type and the inner slices show channel session dispositions of the selected channel type.
Report Filters
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Disposition: Bot | Customer | Agent | Network. If no disposition is selected, it shows the data of all dispositions. The filter applies to both of the two charts.
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Date/Time: The filter applies to both charts.