CX-Core is the platform that runs the core services including channel management, agent management and routing, rooms and activities, and customer interaction profiles.
CX-Core (aka Expertflow CX) is the underlying platform of Expertflow CX that includes digital and social media channels, AgentDesk, customer-widget, ETL, Conversation Studio, Control Flow, Outbound flow nodes.
List down all the major components (container services) and their resource requirements.
CX Buckets
| Bucket | Limit | vCPU | vRAM | Description |
|---|---|---|---|---|
| CX-Core-100 |
1000 concurrent agents |
8 |
16 |
This deployment configuration is for CX-Core deployment for upto 100 concurrent agents for messaging channels (equivalent to 300 concurrent conversation) |
Related
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For sizing of Analyzer, see
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For sizing of Voice platform, see
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For sizing of Scripted bot, see
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For sizing of Autonomous bot, see