CX-Core platform
CX-Core is the platform that runs the core services including channel management, agent management and routing, rooms and activities, and customer interaction profiles.
CX-Core (aka Expertflow CX) is the underlying platform of Expertflow CX that includes digital and social media channels, AgentDesk, customer-widget, ETL, Conversation Studio, Control Flow, Outbound flow nodes.
List down all the major components (container services) and their resource requirements.
Deployment Configurations
For upto 10 concurrent agents for messaging channels (equivalent to 50 concurrent conversation) | |
For upto 100 concurrent agents for messaging channels (equivalent to 300 concurrent conversation) | |
CX-Core-redundant |
Related
For sizing of Analyzer, see
For sizing of Voice platform, see
For sizing of Scripted bot, see
For sizing of Autonomous bot, see