CX-Core platform
CX-Core is the platform that runs the core services including channel management, agent management and routing, rooms and activities, and customer interaction profiles.
CX-Core (aka Expertflow CX) is the underlying platform of Expertflow CX that includes digital and social media channels, AgentDesk, customer-widget, ETL, Conversation Studio, Control Flow, Outbound flow nodes.
List down all the major components (container services) and their resource requirements.
CX Buckets
| Bucket | Limit | vCPU | vRAM | Description |
|---|---|---|---|---|
| CX-Core-10 | 10 concurrent agents | 4 | 8 | This deployment configuration is for CX-Core deployment upto 10 concurrent agents for messaging channels that is equivalent to 50 active conversations. |
| CX-Core-1000 | 1000 concurrent agents | 8 | 16 | This deployment configuration is for CX-Core deployment for upto 1000 concurrent agents for messaging channels (equivalent to 3000 concurrent conversation) in high availability mode. |
| CX-Core-100 | 1000 concurrent agents | 8 | 16 | This deployment configuration is for CX-Core deployment for upto 100 concurrent agents for messaging channels (equivalent to 300 concurrent conversation) |
Related
For sizing of Analyzer, see
For sizing of Voice platform, see
For sizing of Scripted bot, see
For sizing of Autonomous bot, see