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Title |
Release Date |
Release Name |
Release Summary |
|---|---|---|---|
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CX5.0.1 |
Includes an update to the Email Connector (IMAP/SMTP) to improve compatibility and reliability. Also, delivers critical fixes for 2FA login flows and localisation issues to display Arabic customer names correctly. |
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CX5.0 |
CX now supports multi-tenancy, enabling CCaaS providers to host multiple tenants from the same underlying infrastructure securely. In addition, there are some technical improvements in the core platform stability and maintainability. |
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CX4.9.6 |
Introduces key enhancements to the customer widget, including improved survey handling and cleaner menu interactions. The release also resolves critical issues related to widget layout, mobile connectivity, and agent name display, ensuring a smoother and more reliable user experience. |
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CX4.6.2 |
Provides the fix for the incorrect conversation disposition |
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CX4.10.3 |
Includes multi-level pagination, infinite scroll in wrap-up forms, and adds a keyword search bar for quicker wrap-up code selection. Partial form updates streamline minor edits. Adds Agent Hand Raise, allowing agents to request help during ongoing conversations. Brings a redesigned suite of dashboards for supervisors to gain real-time and historical insights, while agents can monitor their daily metrics and team stats directly within the Agent Desk. Introduces message-level ETL for comprehensive extraction and reporting of all communication data. Key fixes include accurate email session end reporting, protection of the wrap-up form during admin pod restarts, clearer agent identification through full-name display, and resolution of chat closure issues when the MRD is absent. |
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CX4.10.2 |
Includes an update of all core Java components to the GraalVM JDK 21 (LTS) base image. Additionally, Conversation Studio now supports connections to MongoDB that use self-signed TLS certificates. The update also includes performance fixes. |
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CX4.4.14 |
Includes synchronous processing of |
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CX4.10.1 |
Introduces secure APIs with role-based authorization and token enforcement, along with improved protection for customer widget data. QM authentication now routes through the Application Gateway for added security. Agent Desk sees multiple upgrades, including basic table support, real-time spell check, and a streamlined email thread view. A visible TAT timer now displays on emails to support better prioritization. Email conversations can be added directly to QM. LinkedIn enhancements improve comment handling, Critical bug fixes include support for partial updates in the CX-Customer API and improved formatting logic that ignores empty markers. |
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CX4.10 |
This release delivers a wide range of enhancements across CX, data, UI, and platform performance. Key updates include LinkedIn integration, a redesigned Form Builder experience, and support for initiating WebRTC audio/video calls. CX and Eleveo now support multi-leg call recording, while Cisco Agent and Teams benefit from one-way sync.
UI enhancements include auto-expanding panels, RTL support, plus updates to Quality Management with real-time alerts, and upgraded reporting through gold query campaigns and new EF data pipelines. |
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CX4.10 |
This release delivers a wide range of enhancements across CX, data, UI, and platform performance. Key updates include LinkedIn integration, a redesigned Form Builder experience, and support for initiating WebRTC audio/video calls. CX and Eleveo now support multi-leg call recording, while Cisco Agent and Teams benefit from one-way sync.
UI enhancements include auto-expanding panels, RTL support, plus updates to Quality Management with real-time alerts, and upgraded reporting through gold query campaigns and new EF data pipelines. |
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CX4.9.5 |
Introduces enhanced LinkedIn integration through webhook subscriptions and reinforces API security for Unified Admin through integration of Application Gateway. Also addresses high-priority bug fixes, including:
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CX4.4.12 |
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CX4.9.4 |
Includes force logout agent from any state |
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CX4.9.3 |
Introduces the Proxy API for formData transmission to the Form API, enhances security and authentication for file engine APIs using APISIX, implements IP-based rate limiting for the Message Send API to optimize traffic control, and integrates RSA SecureID support for 2-FA in CX Apps to reinforce security measures. Resolved various issues in the Email connector, supervisor login, and agent reply. |
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CX4.7.3 |
Includes Interruptible/Non-Interruptible feature without Cisco Integration and fix vulnerabilities in CX4.7.2 and CX4.7.3 |
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CX4.9.2 |
Includes CXAPI security via user authentication, License Consumption status tracking, enhancements to the pause/resume conversation feature, and new functionalities in CX Campaigns.
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CX4.9.1 |
Includes Consult Conference on External Numbers, and ETL for Campaigns Data |
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CX4.9 |
Includes more channels, such as Email, WhatsApp, LinkedIn, and YouTube, while enhancing Facebook and Instagram functionality with Button Message support. Optimizes performance through SLA improvements and automates MRD synchronization. Enhances agent capabilities by enabling conference call updates and refining dashboard settings. Improves existing reports by modifying External Transfer Reason Codes and adding detailed Outbound Campaign Reports. Additionally, reinforces security by implementing two-factor authentication via Microsoft Authenticator. |
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CX4.7.2 |
Customer Widget Enhancements
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CX4.8 |
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CX4.7.1 |
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CX4.4.11 |
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CX4.7 |
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CX4.4.10 |
Enable External MongoDB Connectivity with Replica-set |
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CX4.6.1 |
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CX4.5.7 |
Data Binding Vulnerability Fix |
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CX 4.5.5 |
Delay in receiving notification on the Agent Desk |
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CX4.5.4 |
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CX 4.4.8.1 |
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CX 4.5.2 |
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