Plain Message

Node	Plain Message
Description	The Plain Message node can be used to send messages to the customer via a digital channel like SMS, Facebook, Whatsapp etc.

Refactor this to node per Channel Type.

Channel Type	Node Name	Parameters
SMS	SMS Outbound	Channel (optional, the system should define a default outbound channel for each Channel Type) CX-Customer Attribute for SMS Channel Identifier Message: a plain text message PromptMessage FUTURE - select a Prompt via Prompt API
WhatsApp	WhatsApp Outbound	Message - a plain text or rich media message PromptMessage FUTURE - select a Prompt via Prompt API
	WhatsApp Template Outbound FUTURE	Message Template
Email	Email Outbound
Facebook	Facebook Outbound

This node provides the following configuration options

Channel: The channel to use for sending this message to the customer.
Customer Identifier: Use this option to select the specific contact data field that holds the primary identifier (e.g., phone number or Whatsapp) for each customer. This selected identifier will be used to initiate the dialing operation for that contact.
Message: The message that is to be sent to the customer. This message field supports dynamic injection of the contact attributes using the curly braces {}. For example, the message Hello {firstName} might evaluate to Hello Ahmad depending upon the value of the attribute firstName.