Skip to main content
Skip table of contents

WhatsApp Node

Node

WhatsApp

Description

This node whatsapp.png can be used to send messages to the customer via a digital channel Whatsapp.

Channel Type

Node Name

Parameters

WhatsApp

WhatsApp Outbound

  • Message - a plain text or rich media message

  • PromptMessage FUTURE - select a Prompt via Prompt API

WhatsApp Template Outbound FUTURE

  • Message Template

whatsapp.png

This node provides the following configuration options

  • Channel: This field is pre-configured for WhatsApp and cannot be changed. It specifies that the message will be sent exclusively via the WhatsApp digital channel.

  • Customer Identifier: Use this option to select the specific contact data field that holds the primary identifier (e.g., phone number or Whatsapp) for each customer. This selected identifier will be used to initiate the dialing operation for that contact.

  • Message: The message that is to be sent to the customer. This message field supports dynamic injection of the contact attributes using the curly braces {}. For example, the message Hello {firstName} might evaluate to Hello Ahmad depending upon the value of the attribute firstName.

whatsApp node.png

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.