Choose an Instance
Depending on the number of agents, following are the list of available packages for cloud provisioning
|
Package |
Description |
|---|---|
|
CX.mini.digital |
For up to 50 agents using all supported digital channels. CX Voice and Video is not included. |
|
CX.mini.cc |
For up to 50 50 agents using all supported digital channels and Basic CX Voice and Video. |
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CX.digital |
For up to 200 agents using all supported digital channels. CX Voice and Video is not included. |
|
CX.cc |
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CX.large.digital |
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CX.large.cc |
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|
Package |
Internal Cost (USD) per month |
Description |
Agents |
Hardware Resources |
Backups |
|---|---|---|---|---|---|
|
CX.mini.digital |
116 |
This is ideal for up to 50 agents using all supported digital channels. CX Voice and Video is not included. |
50 |
8vCPU, 16Gib Memory, 1 Reserved public IP, 1 Superset user |
250Gib |
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Up-time
On infrastructure side the cloud provider guarantees 99.99% uptime SLA per month. For the application side we are scheduling two snapshot that will contain last 30 minutes snapshot as well as last 1 day snapshot.