Monthly HW cost for cloud CC's on Digital Ocean
Choose an Instance
Depending on the number of agents, following are the list of available packages for cloud provisioning
Package | Description |
|---|---|
CX.mini.digital | For up to 50 agents using all supported digital channels. CX Voice and Video is not included. |
CX.mini.cc | For up to 50 50 agents using all supported digital channels and Basic CX Voice and Video. |
CX.digital | For up to 200 agents using all supported digital channels. CX Voice and Video is not included. |
CX.cc | |
CX.large.digital | |
CX.large.cc |
Package | Internal Cost (USD) per month | Description | Agents | Hardware Resources | Backups |
|---|---|---|---|---|---|
CX.mini.digital | 116 | This is ideal for up to 50 agents using all supported digital channels. CX Voice and Video is not included. | 50 | 8vCPU, 16Gib Memory, 1 Reserved public IP, 1 Superset user | 250Gib |
Up-time
On infrastructure side the cloud provider guarantees 99.99% uptime SLA per month. For the application side we are scheduling two snapshot that will contain last 30 minutes snapshot as well as last 1 day snapshot.