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Description |
Bot can send Action message to instruct the system to perform a specific action e.g. FIND_AGENT, ASSIGN_AGENT etc. See this page for details. |
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The body should be in JSON format and include the following properties:
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Property |
Desc. |
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type |
Value = "ACTION" |
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name - String - Required |
name of the action |
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data - Map - Required |
Data of each action is given below in the table. |
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Action Name |
Data |
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ASSIGN_AGENT |
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ASSIGN_BOT |
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CHANGE_PARTICIPANT_ROLE |
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END_CONVERSATION |
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FIND_AGENT |
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REMOVE_ALL_AGENTS |
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REMOVE_CHANNEL_SESSION |
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REVOKE_BOT |
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REVOKE_RESOURCE |
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UPDATE_CONVERSATION_DATA |
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