Limitation/Issues in Cisco Integration For CX4.0,CX4.1

Limitations

• Consult, Consult-Transfer, Consult-Conference, and Direct Transfer cases on the queue are not supported yet due to technical limitations on cisco/cti.
• Consult, Consult-Transfer, Consult-Conference, and Direct Transfer cases are not supported for UCCX yet due to technical limitations on cisco/cti.
• Consult Call legs will not be part of an activity for now.
• Unstable behavior on chat transfer scenarios.
  • If a call is ongoing and voice session is active and the conversation is transferred to the queue on CIM, the conversation is transferred including the
    voice session but the call is active with Agent A and when the transferred conversation is accepted by Agent B, they will not be able to close the conversation
    due to the active voice session as Agent B does not have the active call.
• Any private browser window is not supported, as the system is using the browser cache for state maintenance.
• Logging out from the finesse doesn't log out the agent from CX.
• Advanced cases ( direct transfer, consult transfer, etc.) are not supported for a manual OB call.
• The CTI lib limitations are mentioned here.