Change Agent Desk Language
Enables the agent to change the language of the Agent Desk interface.
Change Agent Desk Language
Agents can change the language preferences on the Agent Desk, enabling them to switch the language of the Agent Desk interface to the specific preferred language.
To choose a preferred language, click the profile button on the top right corner. This will open up a dropdown list of languages in the Language dropdown as defined by the Administrator in the Unified Admin under Locale -> Supported Languages. Choose the desired language and the changes will automatically be saved and applied.
Change Agent Desk Language
Changing the Agent Desk language will translate all the static elements of the AgentDesk Interface to the preferred language, the agent has chosen. Now, the agent can see the message alignment and the Message Composer text for all messages starting from the Right and proceeding to the Left in the case of Arabic/Urdu for example.
After changing the Agent Desk language
In the case of English/German/French or any other Left to Right language, all the static elements of the AgentDesk Interface will be translated. The Message Composer and the message alignment will turn from Left to Right.
To see a supported list of languages, see this document here.