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Deploying Finesse Gadget

  1. On the CX deployment machine, get the finesse gadget file by navigating to: 

    cd kubernetes/post-deployment/3rdPartyResources/Finesse-gadget

  2. Edit the AgentGadget.js file and replace the value of agentGadgetURL with your CX FQDN. 

    Screenshot 2022-03-04 at 10.22.43 AM.png

                                                                                               

  3. Open any FTP client and connect with the Finesse FTP Server. Add Finesse IP in the host, the user credentials(to be provided by the System/IT admin).

    fin.png

  4. After successful connectivity with the Finesse FTP Server, you will see the folder “files” highlighted above.

  5. Create a new folder under the file with the name “AgentGadget”.                         
                                         
    fin2.png

  6. Transfer all files from <cx-install-dir>/3rdPartyResources/Finesse-gadget to Cisco Finesse /3rdpartygadget/files/AgentGadget directory using an FTP client.

  7. Open finesse cfadmin, and navigate to the desktop layout. Add “<gadget>/3rdpartygadget/files/AgentGadget/AgentGadget.xml</gadget>”. 

  8. Save the settings.

  9. Then update the CTI config variables added in the unified-agent/Agent desk environment variables according to the environment available by following this doc.

  10. Now log in. The agent gadget will appear.