Digital Channels
Following are the supported digital channels and supported capabilities.
Supported, 
Not Supported, 
Not Applicable
Capability | Description | Web Chat | SMS (SMPP) | SMS, MMS (Twilio) | Telegram | Viber | Youtube (Social Media) | LinkedIn (Social Media) | ||||||||
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Social Media | Direct Message | Dialog360 / Meta Cloud API | Twilio | Direct Message | Social Media | Direct Message | Social Media | |||||||||
Plain text | Plain text message in any supported language |
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Buttons Message |
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Video Message |
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Audio message |
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Image Message |
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File Message |
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URL Message |
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Gifs |
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Stickers |
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Structured Messages | Viber Keyboards, FB Message Templates |
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Emoji |
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Contact Message |
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Location Message |
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List Message |
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WebRTC | Initiate a WebRTC session between the customer and the agent. |
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Voice Notes |
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Carousal Message | Rich Media Messaging |
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Outbound Message Templates | For example, WhatsApp Template Messages for outbound, Viber Broadcast messages |
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