Following are the supported digital channels and supported capabilities.
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Capability |
Description |
Web Chat |
SMS (SMPP) |
SMS, MMS (Twilio) |
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Telegram |
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Viber |
Youtube (Social Media) |
LinkedIn (Social Media) |
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Social Media |
Direct Message |
Dialog360 / Meta Cloud API |
Twilio |
Direct Message |
Social Media |
Direct Message |
Social Media |
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Plain text |
Plain text message in any supported language |
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Buttons Message |
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Video Message |
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Audio message |
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Image Message |
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File Message |
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URL Message |
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Gifs |
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Stickers |
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Structured Messages |
Viber Keyboards, FB Message Templates |
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Emoji |
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Contact Message |
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Location Message |
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List Message |
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WebRTC |
Initiate a WebRTC session between the customer and the agent. |
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Voice Notes |
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Carousal Message |
Rich Media Messaging |
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Outbound Message Templates |
For example, WhatsApp Template Messages for outbound, Viber Broadcast messages |
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