CX High Availability

There are multiple deployment topologies depending upon the available environment.

Quorum-based Cluster

A typical quorum-based high availability cluster with majority-voting mechanism. For environments limited to two physical sites, it requires a Witness on a neutral location.

See Quorum-based Cluster for details.

Failover Cluster with Replicated Block Volume

This deployment topology is suitable for environments that require site-level redundancy and there is no neutral location for a Witness node.

See Failover Cluster with Replicated Block Volume for details.

The options mentioned cover base components for Voice and Core CX platform. It does not include hardware requirements of add-on components:

• Quality Management

• Workforce Management

• AI