Upgrade Guide CX5.0.2 to CX5.0.3

Custom Configuration Strategy

For detailed guidelines on applying environment-specific configurations using custom values.yaml layering,

Refer to the CX Helm Chart Custom Configuration Strategy guide.

1. Update Helm repo

   helm repo update expertflow
   

2. Clone the CX repository on the target server

   # Create CX-5.0.3 directory from root
     mkdir CX-5.0.3
   # Navigate to CX-5.0.3
     cd CX-5.0.3
   # Clone the CX-5.0.3 branch of the cim-solution repository
     git clone -b CX-5.0.3 https://efcx:RecRpsuH34yqp56YRFUb@gitlab.expertflow.com/cim/cim-solution.git $HOME/CX-5.0.3
   # Navigate to root(previous) directory
     cd ../
   # Navigate to the current release /kubernetes 
     cd <current-release>/kubernetes
   

3. Deploy the APISIX helm chart

   helm show values expertflow/apisix --version 5.0.3  > helm-values/apisix-custom-values.yaml
   global:
     ingressRouter: "*.expertflow.com"   # * for MTT & for prem replace FQDN
     ingressClassName: "nginx"
     ingressTlsCertName: "ef-ingress-tls-secret"
   helm upgrade --install --namespace ef-external --values helm-values/apisix-custom-values.yaml apisix expertflow/apisix --version 5.0.3  
   

4. Deploy the AgentDesk helm chart

   # Copy the unified agent translation directory to the current release 
     Copy From CX-5.0.3/kubernetes/pre-deployment/app-translations/unified-agent/i18n/ To pre-deployment/app-translations/unified-agent
     
   # Delete and Create the ConfigMap of unified-agent translations
     kubectl delete cm ef-app-translations-cm -n expertflow
     kubectl -n expertflow create configmap ef-app-translations-cm --from-file=pre-deployment/app-translations/unified-agent/i18n/
     
   # Deploy the new chart version using the helm-values/cx-agent-desk-custom-values.yaml
     The following configurations are no longer required, you can remove them from helm-values/cx-agent-desk-custom-values.yaml
     efCommonVars_IS_ENABLED_2FA: "false"
     efCommonVars_CHANNEL_2FA: "app"
   
     helm upgrade --install --namespace expertflow --set global.efCxReleaseName="ef-cx"  cx-agent-desk  --debug --values helm-values/cx-agent-desk-custom-values.yaml expertflow/agent-desk --version 5.0.3
   

5. Deploy the Core helm chart

   # Deploy the new chart version using the helm-values/ef-cx-custom-values.yaml 
     helm upgrade --install --namespace expertflow --create-namespace   ef-cx  --debug --values helm-values/ef-cx-custom-values.yaml expertflow/cx --version 5.0.3
   

Use the following guide for 2FA configuration and enabling 2FA.

{
    "tenantSettings": {
        "twoFAConfigs": {
            "is2FAEnabled": false
        }
    }
}