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Public APIs
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Release Notes

User Guides

Hybrid Chat Agent Guide
Hybrid Chat Supervisor Guide

Chat Solution Translations

Agent Gadget Translation
Customer Gadget Translation
Knowledgebase Translation

Deploying Reports on CUIC
Knowledge Base User Guide
MRE User Guide
HC Backup and Restore from Legacy to New Architecture
Upgrade Guide from Legacy Architecture to New Architecture

Agent Platforms

Cisco Contact Center Integration

Deploying Finesse Gadget

MS Dynamics CRM integration

Hybrid Chat Configurations within Unified Service Desk

Media Channels

Web-chat

Javascript API

SMS

SMPP SMS Integration
Twilio SMS Integration

360Dialog Integration Guide
Viber
Facebook
WebRTC Video
Customer Channel API
Facebook Page Comments
Twitter Direct Messaging Deployment Guide
WhatsApp
Digital Channels

Rich Media Messaging

Bots

Rasa

Training with RasaX
Component Compability Matrix

Dialogflow
Chatbot API

Reports

(3.15) Agent Availability for Chat Report
Chat Volume By Queue
Hybrid Chat Reporting Database Schema
Agent Chat Leg Detail Report
Agent Chat Productivity by Queue
Agent Chat Productivity by Channel
Chat Volume By Channel
Chat Volume By Bot

Docker-based Deployment

Environment Configurations
Agent Gadget Environment Variables
Bot Connector Configuration Guide
Bot Front Configuration Guide
Comm Server Environment Variables
Chat Environment Variables
CS Reporting Connector Environment Variables
Database Connector Environment Variables
ECM Front End Environment Variables
ECM Service Environment Variables
File Engine Environment Variables
Knowledgebase UI Environment Variables
Minio Environment Variables
Mongo Environment Variables
Guide for Reporting Connector
Setup Docker Engine on Centos Offline
Set-up proxy settings in CentOS and Docker Installation
Change default port of Hybrid Chat
HybridChat Offline Deployment Guide
Upgrade Guide
HC Backup and Restore
Migration Procedure

Security and Compliance

PCI DSS Compliance
(3.15 4) WCAG Compliance

Solution Components
Channel Manager
SMS Connector APIs Documentation

Routing Engine

MRE Architecture & Communication Flow
How Estimated Wait Time Works

Priority Routing

Priority Routing Integration with CRM

Media Routing API

Agent and Task States

MRE Environment Variables
MRE-Microservice Environment Variables
MRE-UI Environment Variables

Hybrid Chat Deployment

Solution Prerequisites
High Availability with Redundant Deployment
Failover Scenarios - High Availability
MongoDB ReplicaSet Configuration
Applying TLS Certificates
Business Calendars for Hybrid Chat

Windows-based Deployment

Solution Prerequisites for Windows Deployment

Hybrid Chat Configurations

Customer Gadget Configurations on Windows
Database Connector Configurations
Ecm Frontend Configurations
EABC Configurations
Bot Connector Configurations
Agent Gadget Configurations
Apache Tomcat Configurations
File Engine Configurations
Communication Server Configurations
Chat Server Configurations
Mre Frontend Configurations
Mre Configurations
Mre Microservice Configurations
Reporting Connector Configurations
UMM Configurations

Installation

Hybrid Chat Windows Services

Install Hybrid Chat Core on Windows

Windows Deployment Port Mapping

Install Customer Gadget on Windows
NGINX Reverse Proxy Installation for Windows
Upgrade from 3.10.2 to 3.15

Add License Key
TURN Server Deployment Guide
Integrate Agent Chat Gadget in Dynamics CRM CIF
Agent Gadget Android App Installation Guide

Deployment on Windows using Docker Desktop

Feasibility Report on HC deployment on Docker Desktop

Prometheus/ Grafana Deployment

Adding Grafana Dashboards

Adding Grafana Dashboards v Currently Published

Exporting PIDs of Docker Container
Exporting AcitveMQ stats by Telegraf
Grafana Monitoring Dashboard
Keycloak Integration with Grafana
Prometheus Metrics Hybrid Chat
Prometheus/ Grafana Alerts

System Limitations

Unexpected Scenarios

API Reference

Agent API
Agent List API
Hybrid Chat APIs

Troubleshooting and Maintenance

Docker issues with Firewalld
Firewall Integration for Deployment
Articulate Bot Integration with HA Solution
Portainer
Change Docker default directory
Load Balancer Administration Interface
efutils
Docker Logs Retention
Extend MongoDB Memory Limit
Reporting Connector & Reporting Database

Demo Environment

Hybrid Chat lab details

Hybrid Chat demo script

Bot Training Data

FAQs
Conversation Message Object
sitemap.xml
List of Open-source Software

Breadcrumbs

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User Guides

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Chat Solution Translations

Agent Gadget Translation
Customer Gadget Translation
Knowledgebase Translation

Pagination

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