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Twitter Connector – Limitations & Key Highlights

Limitations

  1. Bot Response Limitation

    • Twitter connector does not support bot responses.

    • Bot replies may appear as DMs in Agent Desk but will not be forwarded to Twitter as public comments or social posts.

  2. Direct Messaging (DM) Not Supported

    • Twitter DMs are not supported.

    • If a message is sent without a “comment reply action button,” it will display in Agent Desk but will not be delivered to Twitter.

  3. Media Display in View Full Post

    • Posts containing media do not display the media in “View Full Post.”

    • Instead, a link to the original Twitter post page is provided.

    • Media in comments, however, will display properly.

  4. Multiple Media Attachments in Comments

    • While Twitter supports multiple media files in a single comment,

    • Expertflow CX only displays one media file per comment.

    • This limitation is due to the CIMMessage structure which supports only one attachment.

Important Information & Constraints

  • Image Message

    • Max size: 5 MB

  • GIF Message

    • Max size: 15 MB

  • Video Message

    • Twitter supports up to 512 MB

    • Expertflow CX limits this to 25 MB for video uploads

  • Message Forwarding Behavior

    • Non-comment responses without action buttons will be shown in the agent interface but not published on Twitter.

  • Supported Channel Mode

    • Twitter connector operates in PULL MODE, fetching messages periodically within usage limits.