Leave Conversation

Enables the agent to leave a conversation

Leave Conversation

Based on agent permissions, an agent may leave an ongoing conversation even if a customer is present in the conversation.

• If the agent leaves a conversation while the customer is still present on any of the customer channels, the conversation remains active but the agent task is closed.

• If the agent leaves a conversation when the customer has left, the conversation is usually closed.

Leave Conversation

Click the 'cross' icon to leave the conversation. Upon clicking this icon, the Bot either closes the conversation (e.g. if the customer has already left) or, continues with the customer if the customer is still there and wants to know more.