|
Event Name |
JoinAsSilentMonitor |
|---|---|
|
Event Description |
Event is emitted when supervisor requests to agent manager to join an active conversation of a team member (agent) as a silent member. |
|
Emitter |
Agent Desk |
|
Name |
Description |
Payload Properties |
|---|---|---|
|
topicParticipant |
type: Object agent details such as id, type, keycloack user authentication fields etc. |
|
|
agentId |
type: String Desc: Id of the supervisor who want to join the chat as a silent monitor |
|
|
channelSession |
type: Object Desc: contains values of properties related to the session that has been established through a particular channel e.g. web. |
|