|
Event Name |
topicSubscription |
|---|---|
|
Event Description |
Agent requests to agent manager for the topic subscription by emitting this event. |
|
Emitter |
Agent Desk |
|
Name |
Description |
Payload Properties |
|---|---|---|
|
topicParticipant |
type: Object desc: |
id |
|
conversationId |
type: String desc: ID of the conversation for subscription |
|
|
agentId |
type: String desc: ID of the agent for whom the event has been emitted |
- |
|
taskId |
type: String desc: ID of the task subscribed by the agent |
- |
|
roomInfo |
type: Object |
|
JSON
{
"topicParticipant": {
"id": "688ef131-9cd6-4108-893e-033943eb2be0",
"type": "AGENT",
"participant": {
"id": "a13a49f4-7ec6-436b-91b0-0fd1be205799",
"participantType": "CCUser",
"keycloakUser": {
"id": "a13a49f4-7ec6-436b-91b0-0fd1be205799",
"username": "faizan",
"permittedResources": {
"Resources": [
{
"scopes": [
"view",
"manage"
],
"rsid": "44e205bc-86f0-4e6a-b03a-844c1317722d",
"rsname": "leave-chat"
},
{
"scopes": [
"dummy"
],
"rsid": "6e8c5866-3f42-4131-b72a-f9da6ba1bfa5",
"rsname": "dummy"
},
{
"scopes": [
"view",
"manage"
],
"rsid": "24978903-b9c3-4823-b3bb-e5731ee37a65",
"rsname": "state-change"
},
{
"scopes": [
"view",
"manage"
],
"rsid": "dbcb5f8c-03d5-4171-989f-b4f3365882e9",
"rsname": "subscribed-list"
},
{
"scopes": [
"view",
"manage"
],
"rsid": "e59b98ee-9fff-4583-9a09-8f85ed78459d",
"rsname": "customer-list"
},
{
"scopes": [
"view",
"manage"
],
"rsid": "33020afa-6fee-4c3b-830d-96c241a997ca",
"rsname": "customer-conversation-view"
}
]
},
"roles": [
"agent",
"offline_access",
"default-roles-university",
"uma_authorization"
],
"realm": "university"
},
"associatedRoutingAttributes": []
},
"token": null,
"topicId": "261c271a-58e6-4571-9d25-77ad26d745d6",
"role": "PRIMARY",
"userCredentials": null,
"state": "SUBSCRIBED"
},
"conversationId": "261c271a-58e6-4571-9d25-77ad26d745d6",
"agentId": "a13a49f4-7ec6-436b-91b0-0fd1be205799",
"taskId": "a13a49f4-7ec6-436b-91b0-0fd1be205799",
"roomInfo": {
"id": "65a625609487373651365bfb",
"mode": "CONTACT_CENTER"
}
}