|
Event Name |
pauseConversation |
|---|---|
|
Event Description |
Event is emitted when agent requests to agent manager to hold/pause the conversation |
|
Emitter |
Agent Desk |
|
Name |
Description |
Payload Properties |
|---|---|---|
|
participantId |
type: String ID of the supervisor for whom the event has been emitted |
|
|
conversationId |
type: String ID of the conversation for whom the event has been emitted |
- |
|
roomInfo |
type: Object
|
- |
|
duration |
type: timestamp For how much time the conversation could be in on hold state |
|
|
state |
type: String desc: "ON_HOLD" |
|
JSON
{
"participantId": "65a63fee6a264c3b8edece8a",
"conversationId": "65b3acaec94e6061e70a0ef5",
"roomInfo": {
"id": "65a625609487373651365bfb",
"mode": "CONTACT_CENTER"
},
duration:"1740715196",
state: "ON_HOLD"
}