Components Secured with Authorization
The table below lists all the secured components and their respective endpoints/APIs. It also provides the access levels for various roles used in Expertflow CX.
Component | Endpoint(s) | Scopes/Access Levels | |||
|---|---|---|---|---|---|
GET | PUT + PATCH | POST | DELETE | ||
CCM | /ccm/* | Admin, Supervisor, Routing Manager, Quality Manager, Agent, Customer | Admin | Admin, Agent | Admin |
Routing Engine | /routing-engine/* | Admin, Supervisor, Routing Manager, Agent | Admin, Supervisor, Routing Manager | Admin | Admin |
Business Calendar | /business-calendar/* | Admin, Supervisor, Routing Manager, Customer | Admin, Routing Manager | Admin, Routing Manager | Admin, Routing Manager |
Bot Framework | /bot-framework/* | Admin, Supervisor, Routing Manager | Admin | Admin | Admin |
Survey Backend | /survey-backend/* | Admin, Supervisor, Routing Manager | Admin, Supervisor, Routing Manager | Admin, Supervisor, Routing Manager | Admin, Supervisor, Routing Manager |
QM Backend | /qm-backend/* | Admin, Quality Manager, Evaluator | Admin, Quality Manager, Evaluator | Admin, Quality Manager, Evaluator | Admin, Quality Manager, Evaluator |
Campaigns | /campaigns/* | Admin | Admin | Admin | Admin |
Conversation Manager | /conversation-manager/* | Admin, Supervisor, Quality Manager, Evaluator, Conversation Studio Admin, Agent | Admin | Admin, Quality Manager, Evaluator | Admin |
CIM Customer | /cim-customer/* | Admin, Supervisor, Routing Manager, Quality Manager, Evaluator, Agent | Admin, Supervisor, Agent | Admin, Supervisor, Agent | Admin, Supervisor |
License Manager | /license-manager/* | Admin, Supervisor, Routing Manager, Quality Manager | Admin | Admin | Admin |
Unified Admin | /unified-admin/team* | Admin, Supervisor, Routing Manager, Quality Manager, Evaluator, Agent, Customer | Admin, Supervisor, Routing Manager | Admin, Supervisor, Routing Manager | Admin, Supervisor, Routing Manager |
File Engine | /file-engine/* | Admin, Supervisor, Routing Manager, Agent, Customer | Admin | Admin, Supervisor, Agent, Customer | Admin |
Team Announcement | /team-announcement/* | Admin, Supervisor, Agent | Admin, Supervisor | Admin, Supervisor | Admin, Supervisor |
Agent Manager | /agent-manager/* | Admin, Supervisor, Agent | Admin | Admin, Supervisor, Agent | Admin |
Conversation Monitor | /conversation-monitor/* | Admin, Customer | Admin | Admin, Customer | Admin |
Historical Reports | /historical-reports/* | Admin | Admin | Admin | Admin |
Scheduler | /scheduler/* | Admin | Admin | Admin | Admin |