The table below lists all the secured components and their respective endpoints/APIs. It also provides the access levels for various roles used in Expertflow CX.
-> The * sign at the end of an API endpoint means that any path following that prefix is secured. For example, if the secured path is /abc/*, then /abc/v1, /abc/v2, /abc/anything, and all other subpaths under /abc/ are secured.
|
Component |
Endpoint(s) |
Scopes/Access Levels |
|||
|---|---|---|---|---|---|
|
GET |
PUT + PATCH |
POST |
DELETE |
||
|
CCM |
/ccm/* |
Admin, Supervisor, Routing Manager, Quality Manager, Agent, Customer |
Admin |
Admin, Agent |
Admin |
|
Routing Engine |
/routing-engine/* |
Admin, Supervisor, Routing Manager, Agent |
Admin, Supervisor, Routing Manager |
Admin |
Admin |
|
Business Calendar |
/business-calendar/* |
Admin, Supervisor, Routing Manager, Customer |
Admin, Routing Manager |
Admin, Routing Manager |
Admin, Routing Manager |
|
Bot Framework |
/bot-framework/* |
Admin, Supervisor, Routing Manager |
Admin |
Admin |
Admin |
|
Survey Backend |
/survey-backend/* |
Admin, Supervisor, Routing Manager |
Admin, Supervisor, Routing Manager |
Admin, Supervisor, Routing Manager |
Admin, Supervisor, Routing Manager |
|
QM Backend |
/qm-backend/* |
Admin, Quality Manager, Evaluator |
Admin, Quality Manager, Evaluator |
Admin, Quality Manager, Evaluator |
Admin, Quality Manager, Evaluator |
|
Campaigns |
/campaigns/* |
Admin |
Admin |
Admin |
Admin |
|
Conversation Manager |
/conversation-manager/* |
Admin, Supervisor, Quality Manager, Evaluator, Conversation Studio Admin, Agent, Customer |
Admin |
Admin, Quality Manager, Evaluator, Customer |
Admin |
|
CIM Customer |
/cim-customer/* |
Admin, Supervisor, Routing Manager, Quality Manager, Evaluator, Agent |
Admin, Supervisor, Agent |
Admin, Supervisor, Agent |
Admin, Supervisor |
|
License Manager |
/license-manager/* |
Admin, Supervisor, Routing Manager |
Admin |
Admin |
Admin |
|
Unified Admin |
/unified-admin/team*
|
Admin, Supervisor, Routing Manager, Quality Manager, Evaluator, Agent, Customer |
Admin, Supervisor, Routing Manager |
Admin, Supervisor, Routing Manager |
Admin, Supervisor, Routing Manager |
|
File Engine |
/file-engine/* |
Admin, Supervisor, Routing Manager, Agent, Customer |
Admin |
Admin, Supervisor, Agent, Customer |
Admin |
|
Team Announcement |
/team-announcement/* |
Admin, Supervisor, Agent |
Admin, Supervisor |
Admin, Supervisor |
Admin, Supervisor |
|
Agent Manager |
/agent-manager/* |
Admin, Supervisor, Agent |
Admin |
Admin, Supervisor, Agent |
Admin |
|
Conversation Monitor |
/conversation-monitor/* |
Admin |
Admin |
Admin |
Admin |
|
Historical Reports |
/historical-reports/* |
Admin |
Admin |
Admin |
Admin |
|
Scheduler |
/scheduler/* |
Admin |
Admin |
Admin |
Admin |