Following components are secured with API gateway:
-
Agent Manager
-
Bot framework
-
Customer Channel Manager
-
CIM Customer
-
Conversation Manager
-
Conversation Monitor
-
License Manager
-
Routing Engine
-
Team Announcement
-
File Engine
-
Unified Admin
-
Quality Management
-
Campaigns
-
Surveys
-
Historical Reports
-
Business Calendars
-
Scheduler
The following APIs, belonging to secure components, are unauthenticated.
POST /agent-manager/agent/login
GET /agent-manager/socket.io/
POST /agent-manager/agent/refresh-token
POST /agent-manager/agent/send-sms-otp
POST /agent-manager/agent/register-phone
POST /agent-manager/agent/validate-otp
GET /ccm/widget-configs/{{WidgetIdentifier}}
GET /ccm/agents/{{}}
GET /ccm/channels/service-identifier/{{serviceIdentifier}}
GET /ccm/message
POST /unified-admin/forms/getAllFormTitles
POST /unified-admin/forms/{{formID}}
/unified-admin/keycloakLogin (all routes)
/unified-admin/tiny-url (all routes)
/unified-admin/formValidation (all routes)
/unified-admin/agent-desk-settings (all routes)
/unified-admin/locale-setting(all routes)