AgentPresence
| Object Name | AgentPresence |
|---|---|
| Description | This object contains agent information, agent state, and agent's MRD states. |
| Parameter | Description |
|---|---|
| CCUser | The agent object - CC User. |
| State | The agent state information |
| StateChangeTime | Last time the agent's state was updated. |
| AgentMRDStates | Agent's MRD states for all MRDs. |