JoinAsSilentMonitor
Event Name | JoinAsSilentMonitor |
|---|---|
Event Description | Event is emitted when supervisor requests to agent manager to join an active conversation of a team member (agent) as a silent member. |
Emitter | Agent Desk |
Name | Description | Payload Properties |
|---|---|---|
topicParticipant | type: Object agent details such as id, type, keycloack user authentication fields etc. | |
agentId | type: String Desc: Id of the supervisor who want to join the chat as a silent monitor | |
channelSession | type: Object Desc: contains values of properties related to the session that has been established through a particular channel e.g. web. |