Survey Message

Node	Survey Message Node
Description	The Survey Message node can be used to send survey messages to the customer

This node can be placed at any stage of the controller flow, e.g., when an agent leaves, when chat ends. For further details, check the control flow. Survey displays and then removes all channel sessions.

Inputs

Input Details

Form

The form to be sent to the customer

Message

A custom message to be sent to the customer along with the link to the form.

Conditions

The list of conditions that must be satisfied for the survey to be sent to the customer.

Total number of surveys you want to receive in 24 hours.
Number of recipients (Total number of surveys you want to receive).
Set time limit: The Survey can be designed to be sent in a set time frame. For example, send the survey only from 9:00 AM to 6:00 PM.
Waiting time (in seconds) before sending the next survey to the same customer.