Outbound Flows | Expertflow CX

Node	Outbound Flow
Description	These nodes within the Conversation Studio help the user define outbound flows such as for Campaigns and Surveys

The following are the subnodes of outbound flows:

Node	Description
SMS	This node is used to send messages to customers through the SMS digital channel.
SMS	This node is used to send messages to customers through the SMS digital channel.
CCE Cisco Dialer	The CCE Cisco Dialer node can be used to push the contacts within current batch to a specific Cisco CCE campaign. The contacts are then dialed by Cisco CCE.
WhatsApp Node	This node Unknown Attachment can be used to send messages to the customer via a digital channel Whatsapp.
Plain Message	The Plain Message node can be used to send messages to the customer via a digital channel like SMS, Facebook, Whatsapp etc.
Decision Node	Use this node to make dynamic decision based on the current state of the flow and Conversation Data variables
WhatsApp Node	This node Unknown Attachment can be used to send messages to the customer via a digital channel Whatsapp.
CCX Cisco Dialer	This node can be used to push the contacts within current batch to a specific Cisco CCX campaign. The contacts are then dialed by Cisco CCX.
Plain Message	The Plain Message node can be used to send messages to the customer via a digital channel like SMS, Facebook, Whatsapp etc.
Post Attempt Decision	Use this node to make dynamic decision based on the current state of the flow and Conversation Data variables
CCX Cisco Dialer	This node can be used to push the contacts within current batch to a specific Cisco CCX campaign. The contacts are then dialed by Cisco CCX.
Post Attempt Decision	Use this node to make dynamic decision based on the current state of the flow and Conversation Data variables
CCE Cisco Dialer	The CCE Cisco Dialer node can be used to push the contacts within current batch to a specific Cisco CCE campaign. The contacts are then dialed by Cisco CCE.
Condition	This node allows the campaign builder in the conversation studio to set condition-based operations using contact fields against the contacts.
Batch Load	This node is placed automatically within the Conversation Studio for each campaign when it is created in the Unified Admin. It is responsible for injecting contacts into the flow in batches. The init node waits for the results of the complete batch before pushing next batch into the flow. This node can be used to configure both, the batch and the general campaign settings.