Skip to main content
Skip table of contents

Control Flow

Node

Control Flow

Description

These nodes within the Conversation Studio provide user the ability to control the flow of a conversation from start to end. Using the control flow nodes, users can create custom flows for different system events, defining the conversation’s flow by simply connecting a combination of available nodes.

Following are some example system behaviors, that can be easily defined using the Control Flow nodes.

  • Adding a bot when a conversation starts

  • Removing an agent when their SLA expires

  • Sending a text message when a conversation is pause

Screen Shot 2025-03-01 at 23.25.23.png

Nodes

The list of nodes for control flow are given as follows:

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.