Conversation Studio Action

Node	Action Node
Description	Actions nodes are individual nodes created for specific tasks, like assigning a bot or ending a conversation. Each node focuses on one action, simplifying workflows.

Title	Description
Change Bot Role	This Change Bot Role node can be used to change the role of the bot present in the conversation.
Assign Bot	This Assign Bot node adds a bot in the conversation with the specified role.
Remove Channel Session	The Remove Channel Session node can be used to remove a channel session from the current conversation. You can remove current, last used, all or a specific channel by its channel type.
Revoke Bot	Revoke Bot node can be used to remove the bot from the conversation.
Update Conversation Data	The Update Conversation Data node can be used to store custom data within a conversation. Up-to 10 key-value pairs can be stored within conversation data of a single conversation.
Open External Gadget	The Open External Gadget node can be used to open a gadget with custom URL for the current or all agents on Agent Desk.
Set Slot	The Set Slot node can be used to create/update a slot linked to a room. A slot is a key-value pair that can be used to store any type of data. Whenever a controller receives an event, it automatically attach the slots linked to that room with the `msg` object.
General Action	The General Action node can be used to request conversation manager for custom actions.
Remove All Agents	This node can be used to removes all agents from the current conversation. You can also specify the reason for removing the agents.
Dispatch Find Agent	The Dispatch Find Agent node builds and dispatches a `FIND_AGENT` action to the Conversation Manager.
Determine Queue	The Determine Queue node is used to determine the queue selector (type and value) for routing and writes it to the message.
Extract Data	The Extract Data node is used to extract/normalize key fields from the incoming payload into top-level `msg.payload` properties for downstream nodes.
End Conversation	Terminates the conversation and removes all the channel sessions.